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- Tasks: Lead change management activities and ensure smooth transitions for new processes and systems.
- Company: Join UCAS, the leading admissions service connecting people to higher education.
- Benefits: Enjoy 30 days annual leave, hybrid working, and a supportive work environment.
- Why this job: Make a real impact by helping others adapt to change and improve their experiences.
- Qualifications: Degree level education and experience in change management required.
- Other info: Dynamic role with opportunities for professional growth and development.
The predicted salary is between 36000 - 60000 £ per year.
About UCAS
UCAS is at the heart of connecting people to higher education. UCAS is the world’s leading shared admissions service for higher education. We provide application services for UK universities and colleges as well as delivering a wide range of research, consultancy and advisory services to schools, colleges, careers services, professional bodies and employers. We’re a successful and fast-growing organisation, which helps hundreds of thousands of people every year. We’re committed to delivering a first-class service to all of our customers — they’re at the heart of everything we do.
The purpose of our People and Change team is to motivate and mobilise our people to deliver organisational change, enabling us to stay ahead of customer expectations and provide exceptional service. We aim to create an environment which brings together diverse thinking, passion and expertise to work together in delivering our mission and strategy. We shape the culture and ways of working, identify and hire the right capabilities and talent, help people use their strengths and potential to learn and grow, and measure and monitor success so we know our work is having a positive impact. We want UCAS to be a great employer where colleagues are enabled to reach their fullest potential and our team is at the heart of this ambition.
About the role
To lead and deliver change management activities for assigned programmes and projects, ensuring impacted stakeholders are ready, willing, and able to adopt new processes, systems, and ways of working. The role focuses on embedding change effectively to realise intended business benefits and minimise disruption.
- Develop and implement tailored change management plans for specific programmes and projects, including stakeholder engagement, communications, training, and adoption strategies.
- Conduct change impact assessments and readiness evaluations to identify risks and mitigation strategies.
- Work closely with project managers, business analysts, and internal communications to ensure alignment between project delivery and change adoption activities.
- Design and deliver effective communication plans to keep stakeholders informed and engaged throughout the change lifecycle.
- Facilitate workshops and engagement sessions to build understanding and commitment to change.
- Support business areas in preparing for and transitioning to new processes or systems, ensuring smooth handover to BAU teams post-implementation.
- Monitor and report on change adoption, benefits realisation, and stakeholder feedback, proactively supporting the business on change ownership and adoption, escalating issues where necessary.
- Capture lessons learned and contribute to continuous improvement of change management practices across the organisation.
Skills, qualifications, and experience
- Educated to degree level or equivalent experience in a business or business psychology-related discipline.
- Professional change management certification (e.g., PROSCI, ADKAR) or equivalent experience.
- Proven experience in delivering change management activities within programmes or projects, ideally involving technology and business process change.
- Strong understanding of change management principles, methodologies, and tools.
- Ability to take a forward-looking, proactive approach, actively scanning for risks, opportunities, and emerging needs.
- Excellent communication and stakeholder engagement skills, with the ability to influence and build relationships at all levels.
- Ability to manage multiple priorities and work under pressure to meet deadlines.
- Skilled in presenting complex information clearly and engagingly to diverse audiences.
Package
30 days annual leave (plus 3 concessionary days over Christmas).
Business Change Manager in London employer: UCAS - Universities and Colleges Admissions Service
Contact Detail:
UCAS - Universities and Colleges Admissions Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Change Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your skills align with their mission. Remember, it’s all about demonstrating how you can help them achieve their goals!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Business Change Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Business Change Manager role. Highlight your relevant experience in change management and how it aligns with our mission at UCAS. We want to see how you can contribute to our team!
Showcase Your Skills: Don’t just list your qualifications; demonstrate how your skills have made a difference in previous roles. Use specific examples that reflect your understanding of change management principles and methodologies. We love seeing real-world applications!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate clarity, especially when it comes to complex information—just like the role requires!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do—just follow the prompts!
How to prepare for a job interview at UCAS - Universities and Colleges Admissions Service
✨Know Your Change Management Principles
Make sure you brush up on key change management methodologies like PROSCI or ADKAR. Be ready to discuss how you've applied these principles in past roles, as this will show your understanding and practical experience.
✨Engage with Stakeholder Scenarios
Prepare for questions about stakeholder engagement by thinking of specific examples where you successfully influenced or built relationships. UCAS values communication skills, so demonstrate how you can keep stakeholders informed and engaged during change.
✨Showcase Your Problem-Solving Skills
Think of instances where you identified risks or challenges during a project and how you mitigated them. Being able to articulate your proactive approach to problem-solving will resonate well with the interviewers.
✨Practice Your Presentation Skills
Since you'll need to present complex information clearly, practice explaining your past projects or change initiatives in a concise and engaging manner. This will help you stand out and show that you can communicate effectively with diverse audiences.
