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For Companies At a Glance
- Tasks: Support customers through the admissions process and resolve inquiries with engaging communication.
- Company: Leading higher education service provider focused on customer experience.
- Benefits: Hybrid working, training opportunities, generous leave, and a salary up to £23,050.
- Why this job: Join a dynamic team and make a real difference in students' lives.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 20700 - 25900 £ per year.
A leading higher education service provider is looking for Customer Experience Partners to join their team. The role focuses on providing clear, accurate, and engaging support to customers throughout the admissions process.
Responsibilities include:
- Resolving inquiries and complaints
- Maintaining product knowledge
- Contributing to customer experience innovations
The position offers a salary of up to £23,050 and includes benefits like hybrid working, training opportunities, and generous leave policies.
Customer Experience Partner - Hybrid (35h) employer: UCAS - Universities and Colleges Admissions Service
Contact Detail:
UCAS - Universities and Colleges Admissions Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Partner - Hybrid (35h)
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer experience. We recommend using the STAR method to structure your answers – it helps you showcase your skills effectively!
✨Tip Number 3
Show off your passion for customer service! During interviews, share specific examples of how you've gone above and beyond for customers. This will demonstrate your commitment to enhancing the customer experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Experience Partner - Hybrid (35h)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience Partner role. Highlight your relevant experience in customer support and any specific skills that align with the job description.
Showcase Your Communication Skills: Since this role is all about providing clear and engaging support, don’t forget to demonstrate your communication skills in your application. Use concise language and a friendly tone to reflect how you’d interact with customers.
Highlight Problem-Solving Abilities: We love candidates who can think on their feet! Share examples of how you've resolved inquiries or complaints in the past. This will show us that you’re ready to tackle challenges head-on.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm for joining our team!
How to prepare for a job interview at UCAS - Universities and Colleges Admissions Service
✨Know the Company Inside Out
Before your interview, take some time to research the company and its services. Understand their mission, values, and the specific role of a Customer Experience Partner. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Common Questions
Think about the types of questions you might be asked, especially around customer support scenarios. Prepare examples from your past experiences where you've successfully resolved inquiries or complaints. This will demonstrate your problem-solving skills and ability to engage with customers effectively.
✨Showcase Your Product Knowledge
Since the role involves maintaining product knowledge, make sure you’re familiar with the services offered by the company. Be ready to discuss how you would use this knowledge to enhance the customer experience during the admissions process.
✨Bring Ideas for Innovation
The company is looking for someone who can contribute to customer experience innovations. Think of a few ideas or improvements you could suggest during the interview. This shows initiative and a proactive approach, which are key traits for a Customer Experience Partner.
