At a Glance
- Tasks: Lead and develop a team of Field Service Engineers while managing service operations.
- Company: Dynamic company focused on exceptional customer service and technical support.
- Benefits: Competitive salary, car allowance, and company bonus.
- Other info: Opportunity for continuous improvement and career growth.
- Why this job: Shape service operations and make a real impact in a fast-paced environment.
- Qualifications: Experience in field service engineering and strong leadership skills.
The predicted salary is between 50000 - 60000 € per year.
Salary: £50,000 – 60,000 Basic (DOE)
Hours: Mon‑Fri – 8 am to 4:30 pm
Location: Worcester, with occasional travel to sites
Car / Allowance Company Bonus
We are looking for a hands‑on Field Service Manager to lead and elevate our client's Field Service and Technical Support function. This is a key leadership role responsible for driving performance, improving service delivery and ensuring an exceptional customer experience. You’ll manage a team of Field Service Engineers, take ownership of day‑to‑day operations, and act as the escalation point for complex technical issues, combining strong leadership with real technical expertise.
What You’ll Do
- Lead, coach and develop a large team of nationwide Field Service Engineers, driving performance and accountability
- Own day‑to‑day service operations, ensuring SLA delivery, efficiency and high customer satisfaction
- Manage technical escalations, resolving complex issues quickly and professionally
- Oversee installation projects nationwide, ensuring deadlines and installation targets are met
- Allocate workloads and prioritise jobs to maximise responsiveness and uptime
- Identify trends, recurring issues and opportunities for continuous improvement
- Work closely with customers and internal stakeholders to deliver a best‑in‑class service
- Deliver training and upskilling across the team
- Track performance metrics and use data to improve service delivery
Requirements
- Proven experience in field service engineering, with demonstrable leadership experience
- Commercially aware, customer‑focused and solutions‑driven
- Confident managing escalations and high‑pressure situations
- Strong organisational, communication and problem‑solving skills
- Experience with service systems (CRM/ERP) and performance reporting
- Engineering degree or equivalent (Electrical/Mechanical preferred)
Why Join
- High‑impact leadership role with real ownership
- Opportunity to shape and improve service operations
- Work in a fast‑paced, customer‑focused environment
Benefits
- Car / Allowance
- Company Bonus
Field Service Manager in Worcester employer: UBT
Join our dynamic team in Worcester as a Field Service Manager, where you will have the opportunity to lead and develop a talented group of Field Service Engineers. We pride ourselves on fostering a collaborative work culture that values innovation and continuous improvement, offering competitive benefits such as a car allowance and company bonus. With a focus on employee growth and a commitment to delivering exceptional customer service, this role provides a unique chance to make a significant impact in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Manager in Worcester
✨Tip Number 1
Network like a pro! Reach out to your connections in the field service industry and let them know you're on the hunt for a Field Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your leadership and technical skills. Be ready to share specific examples of how you've driven performance and improved service delivery in past roles. We want to see that you can handle the heat when it comes to managing escalations!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Use our website to find roles that excite you, and tailor your approach to show why you’re the perfect fit for their team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to remind them why you’re the ideal candidate for the Field Service Manager position.
We think you need these skills to ace Field Service Manager in Worcester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Manager role. Highlight your leadership experience and any relevant technical skills that match the job description. We want to see how you can drive performance and improve service delivery!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've managed teams and resolved complex issues in the past. We love a good story!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention your problem-solving abilities. Give us examples of high-pressure situations you've handled and how you’ve turned challenges into opportunities for improvement. We’re all about solutions here!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at UBT
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to field service engineering. Be prepared to discuss specific examples of how you've resolved complex issues in the past, as this will show your expertise and problem-solving skills.
✨Show Leadership Skills
Since this role involves managing a team, be ready to share your leadership experiences. Think of times when you’ve successfully coached or developed team members, and how you’ve driven performance and accountability within your team.
✨Understand the Company Culture
Research the company’s values and mission. During the interview, align your answers with their culture, demonstrating that you’re not just a fit for the role but also for the company. This shows you’re genuinely interested in contributing to their success.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about their service delivery strategies or how they measure success in the role. It shows you’re engaged and serious about the position.
