At a Glance
- Tasks: Manage customer enquiries and coordinate hire orders with a focus on excellent service.
- Company: A family-run SME with 28 years of experience in plant and tool hire.
- Benefits: Training provided, supportive team environment, and opportunities for career growth.
- Other info: Join a growing team in a dynamic and friendly workplace.
- Why this job: Be the face of a reputable company and build lasting relationships with customers.
- Qualifications: Experience in administration and strong customer service skills required.
The predicted salary is between 25000 - 30000 £ per year.
Our client is a well-established, family-run SME based in Royal Wootton Bassett, Wiltshire.
With over 28 years' experience as an independent plant, tool and equipment hire company, they have built a strong reputation for delivering excellent customer service and reliable hire solutions.
As they continue their exciting growth journey, they are looking to recruit an experienced Hire Desk Coordinator to join their expanding team.
As a Hire Desk Coordinator, you'll be the first point of contact for their customers, ensuring a professional and efficient service from enquiry through to off-hire.
Training will be provided Key responsibilities include: Managing incoming hire enquiries by phone and email.
Preparing quotations and processing hire orders.
Coordinating deliveries, collections and transport.
Liaising with customers, drivers and workshop staff.
Maximising hire opportunities and identifying upselling opportunities.
Ensuring hire contracts and customer records are maintained accurately.
Building strong, long-term relationships with customers.
Delivering excellent customer service at every stage of the hire process Requirements Proven experience within an administrative role Excellent customer service and communication skills.
The ability to work in a busy,...
