At a Glance
- Tasks: Nurture client relationships and drive business growth in a design-led environment.
- Company: Fast-growing design-focused company with a global reputation.
- Benefits: Competitive salary, bonus, free parking, and Friday breakfast.
- Other info: Opportunity for UK-wide travel and collaboration with global brands.
- Why this job: Shape the future of a company redefining excellence in the built environment.
- Qualifications: 3-5 years in sales or client management, strong organisational skills, and passion for design.
The predicted salary is between 55000 - 65000 £ per year.
Salary: £55,000 - £65,000 per annum, plus Bonus
Hours: Monday - Thursday: 7.30am-4.30pm, Friday: 7.30am-3.00pm
Benefits: free on-site parking, Friday breakfast, plus Bonus and more.
Are you a people-first commercial professional with a passion for design-led products? Do you thrive on nurturing client relationships, driving repeat business, and influencing customer journeys from onboarding through to long-term growth?
We're working exclusively with an exciting and fast-growing design-led business in Stockport to recruit a Client Relationship Manager; a brand-new role created due to growth. This is an exceptional opportunity for someone looking to take ownership of a high-value client base and play a key role in shaping the commercial future of a company that's redefining excellence in the built environment.
The Opportunity
This is far more than a traditional account management role. You'll act as the linchpin between the business and its clients—who include global brands, architects, and contractors—ensuring a seamless experience across the customer journey. You'll work closely with the Sales Director and wider commercial team, with full autonomy to drive relationship strategy, improve service delivery, and help scale the revenue contribution of the projects/client relations division from 20% to 50%.
- Develop and implement long-term relationship management strategies to enhance client loyalty and lifetime value.
- Collaborate with sales, marketing, and operations to deliver a consistently high-quality customer experience.
- Act as a brand ambassador, representing the business at in-person and virtual meetings.
- Use CRM tools (HubSpot) to manage interactions, pipeline activity and reporting.
Requirements:
- 3-5 years' experience in a sales, client management or customer success role.
- Strong organisational and calendar management skills.
- Proficient in Microsoft 365.
- Passionate about design, and open to working in a company that thrives on creativity, quality, and innovation.
- Comfortable with UK-wide travel for client meetings and site visits.
Join a forward-thinking, design-led business with a global reputation and a strong presence in major commercial spaces.
Client Relationship Manager (Pension's & in Stockport employer: UBT
Join a dynamic and supportive team as a Technical Sales Engineer in the thriving MEP sector, where your expertise will be valued and your contributions recognised. With a family-feel culture, excellent benefits including travel expenses, on-site parking, and regular team incentives, this growing business offers a unique opportunity for professional development and meaningful impact. Embrace the chance to work within a well-established company that prioritises employee growth and fosters strong relationships across the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Manager (Pension's & in Stockport
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at UBT. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like UBT before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Relationship Manager (Pension's & in Stockport
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to UBT:Your cover letter is your chance to shine! Tell us why you want to work at UBT specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at UBT!
How to prepare for a job interview at UBT
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
