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- Tasks: Lead a dynamic service team and drive exceptional customer care in HVAC & Building Services.
- Company: Join a respected, growing business that values quality and people.
- Benefits: Enjoy a competitive salary, bonus scheme, 24 days holiday, and flexible working hours.
- Why this job: Make a real impact by shaping processes and delivering outstanding service standards.
- Qualifications: Proven leadership experience and strong people management skills required.
- Other info: Be part of a supportive team with excellent career growth opportunities.
The predicted salary is between 50000 - 60000 £ per year.
Overview
Salary: £50,000 – £60,000 (negotiable DOE) + Bonus
Hours: Monday to Friday, 40 hours per week (flexible start/finish times)
Location: Derby (office based with some site travel)
Benefits
You\’ll enjoy a company bonus scheme, 24 days\’ holiday plus bank holidays, a company pension, on-site parking, annual pay rises, employee recognition and reward schemes, regular company events with monthly team meals, a Monday morning company breakfast, and access to financial, mortgage and budgeting advice.
Role summary
Lead a high-performing service team in a respected, growing business, where quality, customer care and people come first. We\’re seeking an experienced and commercially-minded Service Manager to take charge of a well-established service department, covering Sales, Operations and Engineering. You\’ll have the autonomy to shape processes, develop your team, and deliver exceptional service standards… all while driving efficiency, profitability, and client satisfaction.
Responsibilities
- Leading, developing and motivating a multi-disciplinary service team.
- Overseeing recruitment, training, performance management and HR processes.
- Driving continuous improvement in client retention, service delivery, and operational efficiency.
- Managing workflows, SLAs, risk management and departmental budgets.
- Implementing process improvements to enhance quality and customer experience.
- Reporting on departmental performance and contributing to strategic growth plans.
Requirements
- Proven leadership experience in service management, operations, or a similar role.
- Strong commercial acumen with experience in budget management and profitability improvement.
- Excellent people management skills, able to inspire, mentor, and hold teams accountable.
- Experience leading change in a growing business.
- A customer-first mindset with a focus on quality and long-term relationships.
- Ideally, an understanding of HVAC or technical service environments (not essential for the right leader).
You\’ll be joining a close-knit, professional team in a supportive and flexible working environment, where your impact will be seen and valued every day.
If you\’re ready to lead from the front, shape a department, and deliver outstanding results, apply now.
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Service Manager - HVAC & Building Services employer: UBT
Contact Detail:
UBT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager - HVAC & Building Services
✨Tip Number 1
Network like a pro! Reach out to your connections in the HVAC and building services industry. Attend local events or join online forums to meet potential employers and get insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience in service management. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've motivated teams, improved service delivery, or driven efficiency in past roles. We want to see that you can lead from the front!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Manager - HVAC & Building Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Manager role. Highlight your leadership experience and any relevant achievements in service management, as we want to see how you can drive efficiency and client satisfaction.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for our team. Share specific examples of how you've led teams and improved service delivery in previous roles, showing us your customer-first mindset.
Showcase Your Commercial Acumen: Since we're looking for someone with strong commercial awareness, make sure to include any experiences where you've managed budgets or improved profitability. This will help us see how you can contribute to our strategic growth plans.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at UBT
✨Know Your Stuff
Make sure you brush up on your knowledge of HVAC systems and building services. Familiarise yourself with the latest trends and technologies in the industry, as well as the specific challenges that come with managing a service team in this field.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you motivated your team, improved performance, or implemented process changes. Be ready to discuss your approach to people management and how you inspire accountability.
✨Understand the Business
Research the company’s values, mission, and recent achievements. Be prepared to discuss how your experience aligns with their goals, especially in terms of driving efficiency and client satisfaction. This shows you're genuinely interested in contributing to their success.
✨Ask Thoughtful Questions
Prepare insightful questions that demonstrate your understanding of the role and the company. Inquire about their current challenges, team dynamics, and future growth plans. This not only shows your interest but also helps you gauge if the company is the right fit for you.
