At a Glance
- Tasks: Lead and develop a team of Field Service Engineers while managing day-to-day operations.
- Company: Join a dynamic company focused on exceptional customer service and technical excellence.
- Benefits: Competitive salary, bonuses, car allowance, and opportunities for professional growth.
- Other info: Fast-paced environment with opportunities for continuous improvement and career advancement.
- Why this job: Make a real impact in a high-stakes leadership role with ownership over service operations.
- Qualifications: Experience in field service engineering and strong leadership skills required.
The predicted salary is between 50000 - 60000 € per year.
We're looking for a hands-on Technical Manager / Service Manager to lead and elevate our Field Service and Technical Support function. This is a key leadership role responsible for driving performance, improving service delivery and ensuring an exceptional customer experience. You'll manage a team of Field Service Engineers, take ownership of day-to-day operations, and act as the escalation point for complex technical issues—combining strong leadership with real technical expertise.
What You’ll Do
- Lead, coach and develop a large team of nationwide Field Service Engineers, driving performance and accountability
- Own day-to-day service operations, ensuring SLA delivery, efficiency and high customer satisfaction
- Manage technical escalations, resolving complex issues quickly and professionally
- Oversee installation projects nationwide, ensuring deadlines and installation targets are met
- Allocate workloads and prioritise jobs to maximise responsiveness and uptime
- Identify trends, recurring issues and opportunities for continuous improvement
- Work closely with customers and internal stakeholders to deliver a best-in-class service
- Deliver training and upskilling across the team
- Track performance metrics and use data to improve service delivery
Requirements
- Proven experience in field service engineering, with demonstrable leadership experience
- Commercially aware, customer-focused and solutions-driven
- Confident managing escalations and high-pressure situations
- Strong organisational, communication and problem-solving skills
- Experience with service systems (CRM/ERP) and performance reporting
- Engineering degree or equivalent (Electrical/Mechanical preferred)
Why Join
- High-impact leadership role with real ownership
- Opportunity to shape and improve service operations
- Work in a fast-paced, customer-focused environment
Benefits
- £50-60000 Basic
- Based in Worcester with occasional travel to sites
- Car / Allowance
- Company Bonuses
Service Manager employer: UBT
Join us as a Service Manager in Worcester, where you'll lead a dynamic team of Field Service Engineers and play a pivotal role in enhancing our service delivery. We pride ourselves on fostering a collaborative work culture that prioritises employee growth through training and development opportunities, while also offering competitive benefits including a generous salary, car allowance, and performance bonuses. This is your chance to make a significant impact in a fast-paced environment dedicated to exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and leadership skills. Be ready to discuss how you've handled escalations and improved service delivery in past roles. We want to see that you can bring real value to the team!
✨Tip Number 3
Showcase your problem-solving abilities during interviews. Share specific examples of how you've tackled complex issues in the past, especially in high-pressure situations. This will demonstrate your capability to manage the challenges of a Service Manager.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Service Manager role. Highlight your leadership experience and any technical expertise you have, as this is what we’re really looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about leading a team and how you can improve service delivery. Be specific about your achievements and how they relate to the job.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention examples of how you've handled complex technical issues in the past. We want to see your thought process and how you approach challenges!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at UBT
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to field service engineering. Be prepared to discuss specific technical issues you've resolved in the past and how you approached them. This will show that you have the expertise needed for the role.
✨Showcase Your Leadership Skills
Since this is a leadership position, be ready to share examples of how you've successfully led teams in the past. Talk about your coaching style, how you handle performance issues, and any strategies you've used to motivate your team.
✨Understand Customer Needs
Demonstrate your customer-focused mindset by discussing how you've improved service delivery in previous roles. Share specific instances where you went above and beyond to ensure customer satisfaction, as this aligns with the company's goal of providing exceptional service.
✨Prepare for Scenario Questions
Expect to face scenario-based questions, especially around managing escalations and high-pressure situations. Think of examples where you've had to resolve complex issues quickly and professionally, and be ready to explain your thought process during those times.
