At a Glance
- Tasks: Lead customer support, mentor team members, and enhance customer experience.
- Company: Join a family-run SME known for reliability in safety and workwear.
- Benefits: Competitive salary, free lunches, profit share, health cover, and EV charging.
- Other info: Be part of a close-knit team where your ideas matter.
- Why this job: Grow your career with clear pathways to leadership in a supportive environment.
- Qualifications: 3+ years in customer service, strong communication, and leadership interest.
The predicted salary is between 35000 - 45000 € per year.
A well-established, family-run SME in the safety and workwear sector is seeking a Senior Customer Service Representative to play a key role in their customer support function. This is an excellent opportunity to join a company with a strong reputation for reliability and service, with a clear pathway into a Team Leader position as the business continues to grow.
This is an excellent opportunity for an experienced customer service professional ready to take the next step in their career. You will be a senior figure within the team—supporting day-to-day operations, handling more complex enquiries, and gradually taking on leadership responsibilities. You will work closely with Operations and Purchasing, helping to improve processes and ensure a consistently high standard of customer experience.
Key Responsibilities- Act as a senior point of contact for customer queries and escalations
- Support and mentor team members (2 on-shore and 2 off-shore)
- Monitor daily workloads and assist in allocating tasks to meet service levels
- Demonstrate and promote high standards of customer service
- Collaborate with Operations and Purchasing to act on feedback and drive improvements
- Take ownership of key processes including: Order processing, Returns, Quotations, Delivery escalations
This role is designed with progression in mind. As you develop, you will take on increasing responsibility for team leadership, with a structured pathway into a Customer Service Team Leader position.
Requirements- A minimum of three years' experience in customer service
- A confident communicator with a proactive, solutions-focused approach
- Strong organisational skills and the ability to manage competing priorities
- An interest in developing leadership and management capability
- A strong sense of ownership for the customer experience and continuous improvement
- Salary of £35,000 - £45,000 per annum
- Free daily lunches
- Profit share bonus scheme
- Health cover
- Free EV charging points
- An excellent working environment within a supportive and growing business
- Be part of a close-knit, family-run business where your contribution is recognised
- Clear opportunity for career progression into a leadership role
- Work for a company with a strong reputation in safety and compliance
- A collaborative environment where ideas are valued and implemented
This is an excellent opportunity for a customer service professional looking to develop their career and move into a leadership role.
Senior Customer Service Representative (Team Leader) employer: UBT
Join a supportive, family-run SME in Buckingham that prioritises employee growth and well-being. With a clear pathway to leadership, you will thrive in a collaborative environment where your contributions are valued, and enjoy benefits like free daily lunches and health cover while working for a company renowned for its reliability in the safety sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Service Representative (Team Leader)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Senior Customer Service Representative role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially since they pride themselves on reliability and service. Think about how your experience aligns with their needs and be ready to share specific examples of how you've handled complex customer queries.
✨Tip Number 3
Show off your leadership potential! Even if you're not in a formal leadership role yet, highlight any mentoring or team support you've provided in previous jobs. This will demonstrate that you're ready to step up and take on more responsibility.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining a family-run business that values its employees and offers great career progression.
We think you need these skills to ace Senior Customer Service Representative (Team Leader)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any leadership roles you've had, as we’re looking for someone ready to step up!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our family business. Don’t forget to mention your interest in leadership!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've handled complex customer queries or improved processes in previous roles. We love seeing proactive, solutions-focused approaches!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at UBT
✨Know the Company Inside Out
Before your interview, take some time to research the company’s history, values, and products. Understanding their reputation in the safety and workwear sector will help you align your answers with their mission and demonstrate your genuine interest in joining their family-run business.
✨Showcase Your Leadership Potential
Since this role has a clear pathway into a Team Leader position, be prepared to discuss your leadership experiences. Share specific examples of how you've mentored team members or handled complex customer queries, highlighting your proactive approach and solutions-focused mindset.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer service expertise. Think of scenarios where you successfully resolved customer issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Demonstrate Your Organisational Skills
As a Senior Customer Service Representative, you'll need to manage competing priorities. Be ready to discuss how you organise your workload and allocate tasks within a team. Providing examples of how you've maintained high service levels during busy periods will show your capability in this area.
