At a Glance
- Tasks: Manage hire enquiries, prepare quotes, and coordinate deliveries while providing top-notch customer service.
- Company: A family-run SME with over 28 years of experience in the hire industry.
- Benefits: Earn £30,000-£32,500, enjoy a company pension, and receive ongoing training.
- Other info: Friendly team environment with genuine opportunities for career progression.
- Why this job: Join a growing team and build strong relationships while making a real impact.
- Qualifications: Experience in the hire industry and excellent communication skills are essential.
The predicted salary is between 32500 - 32500 £ per year.
Our client is a well-established, family-run SME based in Royal Wootton Bassett, Wiltshire. With over 28 years' experience as an independent plant, tool and equipment hire company, they have built a strong reputation for delivering excellent customer service and reliable hire solutions. As they continue their exciting growth journey, they are looking to recruit an experienced Hire Desk Controller to join their expanding team.
Key Responsibilities
- Managing incoming hire enquiries by phone and email
- Preparing quotations and processing hire orders
- Coordinating deliveries, collections and transport
- Liaising with customers, drivers and workshop staff
- Maximising hire opportunities and identifying upselling opportunities
- Ensuring hire contracts and customer records are maintained accurately
- Building strong, long-term relationships with customers
- Delivering excellent customer service at every stage of the hire process
Requirements
- Proven experience working on a hire desk within the plant, tool or equipment hire industry
- Excellent customer service and communication skills
- The ability to work in a busy, fast-paced environment
- Strong organisational skills and attention to detail
- Good IT skills and experience using hire management software
- A positive attitude and the ability to work well as part of a team
Benefits
- £30,000-£32,500 per annum, depending on experience
- Company pension
- Paid annual leave
- Ongoing training and development
- Genuine opportunities for career progression within a growing business
- A friendly, supportive team and modern working environment
7.00am-5pm Monday to Friday, plus every other Saturday (these hours are currently in review). If you're an experienced Hire Desk Controller looking to join a business with ambitious growth plans, we'd love to hear from you.
Hire Desk Controller in Royal Wootton Bassett employer: UBT
Join a well-established, family-run SME in Royal Wootton Bassett, where your expertise as a Hire Desk Controller will be valued in a supportive and friendly team environment. With a strong focus on customer service and ongoing training, this company offers genuine opportunities for career progression as it continues to grow. Enjoy a competitive salary, a company pension, and the chance to work in a modern setting that prioritises employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Desk Controller in Royal Wootton Bassett
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at UBT. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like UBT before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Hire Desk Controller in Royal Wootton Bassett
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to UBT:Your cover letter is your chance to shine! Tell us why you want to work at UBT specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at UBT!
How to prepare for a job interview at UBT
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
