At a Glance
- Tasks: Support customers and sales teams while managing enquiries and processing orders.
- Company: Respected and growing organisation in a technical service-led sector.
- Benefits: Competitive salary, bonus, 22 days holiday, and career development opportunities.
- Other info: Collaborative team environment with opportunities for skill development.
- Why this job: Be a key player in enhancing customer relationships and driving business growth.
- Qualifications: Experience in customer service or sales support; strong communication skills.
The predicted salary is between 30000 - 35000 £ per year.
This respected and growing organisation operates within a technical and service-led sector, supporting customers across multiple industries. With strong operational foundations and a collaborative culture, the business is actively investing in its internal sales capability to accelerate growth and increase market reach.
This is a varied and fast-paced position that combines customer service excellence with proactive sales support. You'll act as a key point of contact for customers, ensuring enquiries are managed efficiently, quotations are processed accurately, and opportunities are followed up effectively. You'll work closely with sales, operations, and management teams to help deliver an exceptional customer experience while supporting business growth.
Key Responsibilities- Manage customer enquiries via telephone, email, web enquiries, and digital communication channels
- Prepare and issue quotations accurately and within agreed timescales
- Process customer orders and maintain accurate records within company systems and CRM platforms
- Follow up quotations, enquiries, and customer communications to maximise conversion opportunities
- Build and maintain strong relationships with existing customers, ensuring a high level of service throughout the customer journey
- Support proactive customer contact campaigns, including re-engaging dormant customers and identifying new opportunities
- Liaise closely with operations, estimating, scheduling, and sales teams to ensure customer requirements are delivered effectively
- Arrange meetings and support commercial discussions with prospective customers
- Maintain accurate pipeline, customer, and activity records and provide regular updates on progress
- Contribute to the continuous improvement of customer service and sales processes
- Has experience in customer service, sales support, internal sales, telesales, account coordination, or business development
- Is confident communicating with customers by phone, email, and online channels
- Has excellent organisational skills and can manage multiple enquiries and priorities effectively
- Takes a proactive approach to problem-solving and customer support
- Is comfortable using Microsoft Office, CRM systems, and Microsoft Teams
- Enjoys working collaboratively across departments to achieve shared goals
- Brings a positive, professional, and customer-focused attitude to everything they do
- Experience within construction, infrastructure, highways, engineering, or related sectors would be advantageous but is not essential
- Join a stable and growing business with a strong reputation in its market
- Play a key role in supporting customer relationships and commercial success
- Enjoy a varied role with a mix of customer service, sales support, and business development activity
- Work alongside a collaborative and supportive team environment
- Develop your skills and progress within a business that values initiative and customer focus
Ready for Your Next Opportunity?
Sales Support & Customer Service Coordinator in Portsmouth employer: UBT
Join a dynamic and supportive team as a Technical Sales Engineer in the thriving MEP sector, where your expertise will be valued and your contributions recognised. With a family-feel culture, excellent benefits including travel expenses, on-site parking, and regular team incentives, this growing business offers a unique opportunity for professional development and meaningful impact. Embrace the chance to work within a well-established company that prioritises employee growth and fosters strong relationships across the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support & Customer Service Coordinator in Portsmouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at UBT. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like UBT before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Support & Customer Service Coordinator in Portsmouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to UBT:Your cover letter is your chance to shine! Tell us why you want to work at UBT specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at UBT!
How to prepare for a job interview at UBT
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
