Account Management Team Leader in Norwich

£45,000 – £60,000 + Bonus + GBS

Full-time | Office-based (Hybrid available after onboarding)

Hours: 7:30am – 4:30pm

The Opportunity

You\’ll take ownership of a fast-paced account management function, leading two experienced Account Managers while also managing your own portfolio of contractor accounts. You\’ll set the daily rhythm on the sales floor — balancing personal delivery with driving team performance — ensuring consistent conversion, proactive follow-up, and structured pipeline management.

Our contractor base is varied — some buy monthly, others once or twice a year — and your leadership will provide the structure and commercial drive to maximise repeat revenue and unlock new growth opportunities.

Key Responsibilities

• Lead, coach, and performance-manage two Account Managers, driving daily activity levels and conversion
• Maintain high call rates personally and across the team — setting pace and expectation
• Manage your own bank of accounts, delivering strong contact strategy, follow-up, and revenue outcomes
• Drive account growth through disciplined outreach, structured follow-up, and proactive pipeline management
• Run and own the performance dashboard — tracking KPIs, enquiry levels, targets, and follow-through
• Hold the team to account via regular 1:1s, performance reviews, and activity-quality monitoring
• Ensure tight pipeline visibility, forecasting accuracy, and strong responsiveness to inbound opportunities
• Provide insight-led reporting to the Head of Sales and contribute to continuous performance improvement

About You

You bring a sales-first mindset and naturally step into a leadership rhythm. You\’re energised by activity, thrive in a performance-led environment, and know how to turn warm contractor relationships into repeat revenue.

• High energy, proactive, and confident setting the pace for the team
• Comfortable maintaining high call volumes and driving disciplined follow-up
• A proven closer with strong conversion outcomes
• Commercially sharp with strong instinct for buying behaviours
• Structured, organised, and committed to keeping the pipeline tight
• Strong at holding people accountable and driving consistent performance
• Resilient, competitive, and growth-focused
• Humble, hungry, smart — and motivated by scaling something meaningful

What\’s On Offer

• £45,000-£60,000 base salary + bonus + GBS
• A warm, established contractor base with strong recurring potential
• Hybrid working available after onboarding
• Opportunity to play a pivotal role in a scaling commercial operation