At a Glance
- Tasks: Support the customer team and ensure a smooth experience for clients.
- Company: Growing business in Northfleet with a supportive, family-style culture.
- Benefits: Competitive salary, 23 days holiday, pension scheme, and free refreshments.
- Other info: Great opportunities for career progression in a fast-paced environment.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Positive attitude, strong organisation skills, and a team player mindset.
The predicted salary is between 25000 - 35000 £ per year.
Salary: £25,000 - £35,000 (depending on experience)
Hours: Monday - Friday, 9:00am - 5:00pm (30-minute lunch) - part-time considered for reduced hours 5 days per week (pro rata)
Location: Northfleet (office-based)
Benefits:
- 23 days' holiday + bank holidays
- Pension scheme
- Free off-road parking
- Good public transport links
- Complimentary refreshments and basic food provisions
- Ad hoc team lunches and staff incentives
- Supportive, family-style culture with a genuine focus on employee wellbeing
About The Role
An exciting opportunity has arisen for a Customer Support Administrator to join a growing and ambitious business in Northfleet. This is a brand-new role, created to support a busy customer support function as the business continues to expand. You’ll play a key part in ensuring customers receive a smooth, efficient and professional experience, working closely across multiple departments including transport, marketing and operations. This is an ideal opportunity for someone who is organised, proactive and enjoys being at the heart of a team.
Key Responsibilities:
- Provide day-to-day administrative support to the Customer Support team
- Work collaboratively with internal departments to coordinate customer requirements
- Maintain and update the customer database, ensuring all records are accurate and up to date
- Proactively contact existing customers to verify contact and delivery information
- Support wider administrative tasks across the business when required
- Help ensure a consistently high level of customer service is delivered at all times
About You
We're looking for someone with the right attitude and work ethic above all else. You’ll be:
- A team player with a positive, "can-do" mindset
- Highly organised with strong attention to detail
- Confident communicating with customers and colleagues
- Able to work under pressure and meet deadlines
- Proactive, using your initiative to get things done
This role could suit:
- Someone early in their career with the right core skills and attitude, or
- A more experienced administrator looking for a supportive and fast-paced environment
The Opportunity
You’ll be joining a friendly, respectful and down-to-earth team, where hard work is recognised and rewarded. The business has ambitious growth plans, offering genuine opportunities for progression for those who are driven and eager to develop.
Customer Support Administrator in Northfleet employer: UBT
Join a dynamic and supportive team in Northfleet as a Customer Support Administrator, where your contributions are valued and recognised. With a family-style culture that prioritises employee wellbeing, you will enjoy benefits such as generous holiday allowance, a pension scheme, and opportunities for professional growth within a rapidly expanding business. This role offers the chance to be at the heart of a collaborative environment, ensuring customers receive exceptional service while developing your skills in a rewarding setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Administrator in Northfleet
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at UBT. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like UBT before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Administrator in Northfleet
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to UBT:Your cover letter is your chance to shine! Tell us why you want to work at UBT specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at UBT!
How to prepare for a job interview at UBT
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
