UBT is seeking an experienced Customer Service Manager to lead a growing customer operations function in Leeds. You will oversee a team across the UK and an outsourced partner, driving service excellence while coordinating with Sales, Purchasing and Warehouse teams to ensure smooth order processing and exceptional customer experiences.
The role focuses on hands-on leadership, performance coaching and ongoing improvements to people, processes and systems in a fast-paced environment.
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Customer Service & Operations Lead in Leeds employer: UBT
Join a dynamic and ambitious retail business as the Interim Head of Sales, where you'll have the opportunity to lead a high-performing sales team and shape the commercial direction during a transformative period. With a strong focus on employee growth, the company fosters a collaborative culture that values accountability and results, while offering flexible hybrid working arrangements to support work-life balance. Enjoy competitive benefits including a car allowance and generous holiday entitlement, making this an excellent employer for those looking to make a meaningful impact in the retail sector.
