At a Glance
- Tasks: Coordinate servicing and customer support while ensuring smooth operations.
- Company: Fast-growing healthcare solutions business with a collaborative culture.
- Benefits: Up to £30,000 salary, bonuses, career progression, and flexible working.
- Other info: Enjoy a supportive environment with full training and a stocked kitchen.
- Why this job: Join a mission-driven team improving lives through innovative healthcare solutions.
- Qualifications: Strong admin skills, customer service experience, and a positive attitude.
The predicted salary is between 30000 - 38000 £ per year.
Location: Havant, UK
Hours: Monday to Friday 08.00am-4.30pm (Office Based)
Salary: Up to £30,000 DOE + Company Bonus
Are you highly organised, process-driven, and at your best when keeping multiple moving parts under control? Do you enjoy providing excellent customer service while ensuring nothing slips through the cracks behind the scenes? If this sounds like you, a fast-growing healthcare solutions business is looking for a Servicing & Customer Service Administrator to join its expanding operations team.
About The Company
Our client is an innovative organisation experiencing significant growth, with a mission focused on improving people's quality of life through specialist healthcare solutions. The business has grown rapidly and prides itself on its collaborative culture, customer-first mindset, and commitment to developing its people.
What's the role about?
This is a varied position combining servicing administration with customer service support. You'll play a key role in ensuring customers receive a professional after-sales experience while helping the operations team manage servicing activities, repairs, maintenance schedules, and product trials.
Key Responsibilities
- Coordinate servicing, repair, and maintenance requests from initial booking through to completion
- Schedule engineer visits, workshop repairs, and customer call-outs
- Maintain servicing records, customer updates, and preventative maintenance schedules
- Respond professionally to customer calls, emails, and after-sales enquiries
- Manage customer expectations by providing accurate updates and clear communication
- Coordinate demo, trial, and hire equipment, including stock tracking, returns, and redeployment
- Complete hire administration and invoicing while ensuring records remain accurate and up to date
- Liaise with engineers, warehouse teams, operations colleagues, and sales teams to ensure excellent service delivery
- Track outstanding actions and ensure follow-up activities are completed efficiently
Requirements About You
You'll be someone who:
- Has strong administrative and organisational skills
- Enjoys working in a fast-paced environment with multiple priorities
- Delivers exceptional customer service over the phone and via email
- Has excellent attention to detail and a process-driven approach
- Is confident using business systems, spreadsheets, and internal databases
- Takes ownership of tasks and follows them through to completion
- Works collaboratively and brings a positive, can-do attitude
- May have experience in customer service, servicing administration, operations support, logistics, after-sales, or coordination roles
Benefits What's in it for you?
- Salary up to £30,000 depending on experience
- Company-wide bonus scheme
- Genuine career progression opportunities within a rapidly growing business
- Full training and ongoing development support
- Supportive culture with a fully stocked kitchen, on-site parking, pension scheme, and flexibility when needed
- 23 days holiday plus statutory holidays
Servicing Administrator in Havant employer: UBT
Join a dynamic and supportive team as a Technical Sales Engineer in the thriving MEP sector, where your expertise will be valued and your contributions recognised. With a family-feel culture, excellent benefits including travel expenses, on-site parking, and regular team incentives, this growing business offers a unique opportunity for professional development and meaningful impact. Embrace the chance to work within a well-established company that prioritises employee growth and fosters strong relationships across the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Servicing Administrator in Havant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at UBT. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like UBT before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Servicing Administrator in Havant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to UBT:Your cover letter is your chance to shine! Tell us why you want to work at UBT specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at UBT!
How to prepare for a job interview at UBT
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
