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- Tasks: Manage customer enquiries and support requests with professionalism and efficiency.
- Company: Join a dynamic team focused on exceptional customer satisfaction.
- Benefits: Competitive salary, bonus scheme, free food, and Prosecco Fridays.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Be the vital link between customers and sales, making a real impact.
- Qualifications: A-Level education and previous customer service experience required.
The predicted salary is between 27000 - 30000 £ per year.
We are seeking a proactive and highly organised Customer Experience Co-ordinator to join a dynamic team. In this key role, you will manage customer enquiries and support requests with professionalism, efficiency, and attention to detail. As a pivotal link between customers and internal teams, particularly sales, you will take ownership of resolving issues, streamlining processes, and ensuring exceptional customer satisfaction. If you thrive in a fast‑paced environment and are passionate about delivering high standards of service, this role is for you.
Key Responsibilities
- Handle a variety of customer service and administrative tasks, resolving enquiries with accuracy and efficiency.
- Serve as the primary liaison between customers and the sales team, ensuring seamless communication and support.
- Identify and address process improvements, proactively solving problems and anticipating challenges.
- Take full ownership of customer issues, managing them from start to resolution with minimal supervision.
- Make timely and well‑informed decisions to meet deadlines consistently.
- Maintain detailed and accurate records of customer interactions and support activities.
- Represent the company professionally, demonstrating a commitment to service excellence and continuous improvement.
Requirements
- Strong accountability and the ability to own outcomes from start to finish.
- Exceptional problem‑solving and decision‑making skills with a structured approach.
- High attention to detail and a commitment to thoroughly following procedures.
- Ability to thrive in a fast‑paced environment while maintaining professionalism.
- Excellent verbal and written communication skills, always prioritising the customer experience.
- Highly organised with the capability to manage multiple priorities effectively.
- Self‑motivated, proactive, and dedicated to exceeding expectations.
Experience and Qualifications
- Educated to A‑Level standard or equivalent.
- Previous experience in customer service, sales support, or administrative coordination.
- Proficiency in Microsoft Office, particularly Excel, and experience using CRM systems.
- Demonstrated ability to manage complex customer interactions and collaborate across teams.
Our Values
- A Fire Within – Passionate, energetic, and committed to delivering excellence.
- Deliberately Urgent – Purposeful and efficient, always ahead of deadlines.
- Refreshingly Human – Approachable and emotionally intelligent, fostering collaboration.
- Extreme Ownership – Accountable, solution‑driven, and always improving.
- We Think Big! – Creative and innovative, always exceeding expectations.
Benefits
- Salaries: £27,000–£30,000 basic plus company‑wide bonus scheme
- Monday‑Friday 9am‑5pm
- Free parking
- Fully stocked kitchen with free food and drinks
- Prosecco Fridays
- Company rewards and recognitions
Customer Experience Co-ordinator in Hampshire employer: UBT
Contact Detail:
UBT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Co-ordinator in Hampshire
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer experience. We recommend role-playing with a friend to build confidence and refine your responses.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've handled customer issues in the past, highlighting your attention to detail and ability to take ownership.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Customer Experience Co-ordinator in Hampshire
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you’re genuinely excited about the role and how you can contribute to our team!
Be Detail-Oriented: Pay close attention to the details in your application. Make sure to highlight your organisational skills and any relevant experience that showcases your ability to manage multiple priorities effectively.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the key responsibilities and values mentioned in the job description. We love seeing candidates who align with our mission!
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensures it lands in the right hands!
How to prepare for a job interview at UBT
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Experience Co-ordinator role. Familiarise yourself with the key responsibilities and requirements listed in the job description. This will help you tailor your answers to show how your skills and experiences align perfectly with what they’re looking for.
✨Showcase Your Problem-Solving Skills
Since this role involves resolving customer issues, be prepared to discuss specific examples of how you've tackled challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, highlighting your structured approach and decision-making skills.
✨Demonstrate Your Organisational Skills
As a Customer Experience Co-ordinator, being organised is crucial. During the interview, share how you manage multiple priorities effectively. You could mention tools or methods you use to stay on top of tasks, which will show that you can thrive in a fast-paced environment.
✨Emphasise Your Communication Style
Excellent verbal and written communication skills are essential for this role. Be ready to discuss how you ensure seamless communication between customers and internal teams. You might even want to prepare a brief example of a time when your communication made a significant impact on customer satisfaction.