At a Glance
- Tasks: Lead and develop a team of Field Service Engineers while managing service operations.
- Company: Dynamic company focused on exceptional customer service and technical support.
- Benefits: Competitive salary, car allowance, company bonus, and professional development opportunities.
- Other info: Fast-paced environment with opportunities for continuous improvement and career growth.
- Why this job: Take ownership in a high-impact role and shape service operations for success.
- Qualifications: Experience in field service engineering and strong leadership skills required.
The predicted salary is between 50000 - 60000 € per year.
Key Details
- Salary: £50,000 – 60,000 Basic (DOE)
- Hours: Mon‑Fri – 8 am to 4:30 pm
- Location: Worcester, with occasional travel to sites
- Car / Allowance
- Company Bonus
We are looking for a hands‑on Field Service Manager to lead and elevate our client's Field Service and Technical Support function. This is a key leadership role responsible for driving performance, improving service delivery and ensuring an exceptional customer experience. You’ll manage a team of Field Service Engineers, take ownership of day‑to‑day operations, and act as the escalation point for complex technical issues, combining strong leadership with real technical expertise.
What You’ll Do
- Lead, coach and develop a large team of nationwide Field Service Engineers, driving performance and accountability
- Own day‑to‑day service operations, ensuring SLA delivery, efficiency and high customer satisfaction
- Manage technical escalations, resolving complex issues quickly and professionally
- Oversee installation projects nationwide, ensuring deadlines and installation targets are met
- Allocate workloads and prioritise jobs to maximise responsiveness and uptime
- Identify trends, recurring issues and opportunities for continuous improvement
- Work closely with customers and internal stakeholders to deliver a best‑in‑class service
- Deliver training and upskilling across the team
- Track performance metrics and use data to improve service delivery
Requirements
- Proven experience in field service engineering, with demonstrable leadership experience
- Commercially aware, customer‑focused and solutions‑driven
- Confident managing escalations and high‑pressure situations
- Strong organisational, communication and problem‑solving skills
- Experience with service systems (CRM/ERP) and performance reporting
- Engineering degree or equivalent (Electrical/Mechanical preferred)
Why Join
- High‑impact leadership role with real ownership
- Opportunity to shape and improve service operations
- Work in a fast‑paced, customer‑focused environment
Benefits: Car / Allowance, Company Bonus
Field Service Manager employer: UBT
Join a dynamic and innovative company as a Field Service Manager in Worcester, where you will lead a dedicated team of Field Service Engineers and have the opportunity to shape service operations for exceptional customer experiences. With a strong focus on employee development, a supportive work culture, and competitive benefits including a car allowance and company bonus, this role offers a rewarding environment for those looking to make a significant impact in their field. Embrace the chance to grow professionally while working in a fast-paced, customer-centric setting that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the field service industry and let them know you're on the hunt for a Field Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your leadership and technical skills. Be ready to share specific examples of how you've managed teams and resolved complex issues in the past. This will show potential employers that you’re not just talk, but you’ve got the experience to back it up!
✨Tip Number 3
Don’t forget to research the company culture and values before your interview. Tailor your responses to align with their mission and demonstrate how you can contribute to their customer-focused environment. It’s all about showing them you’re the perfect fit!
✨Tip Number 4
Apply through our website for the best chance at landing that dream job! We want to see your application and help you get noticed. Plus, it’s a great way to stay updated on any new opportunities that pop up in the field service sector.
We think you need these skills to ace Field Service Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Manager role. Highlight your leadership experience and any relevant technical skills that match the job description. We want to see how you can drive performance and improve service delivery!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've managed teams and resolved complex issues in the past. We love a good story!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention your problem-solving abilities. Give us examples of high-pressure situations you've handled and how you’ve turned challenges into opportunities for improvement. We’re all about solutions here!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at UBT
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to field service engineering. Be prepared to discuss specific scenarios where you've resolved complex issues or led a team through challenging situations. This will show that you not only understand the role but can also bring real expertise to the table.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be ready to share examples of how you've successfully led and developed others in the past. Talk about your coaching style and how you motivate your team to achieve high performance and accountability.
✨Demonstrate Customer Focus
Highlight your experience in delivering exceptional customer service. Prepare to discuss how you've handled escalations and maintained high customer satisfaction, especially in high-pressure situations. This will illustrate your ability to keep clients happy while managing technical challenges.
✨Be Data-Driven
Familiarise yourself with performance metrics and how they can improve service delivery. Be ready to discuss how you've used data in previous roles to identify trends and implement continuous improvements. This shows that you're not just reactive but proactive in enhancing operations.
