At a Glance
- Tasks: Support the Sales Manager and enhance customer experiences in a dynamic environment.
- Company: Ambitious and growing business with a supportive team culture.
- Benefits: Competitive salary, bonus, company phone, lunch provided, and 23 days holiday.
- Other info: Opportunity for career growth and to work closely with senior leadership.
- Why this job: Make a real impact on sales success and develop your career.
- Qualifications: Experience in sales support or similar roles, strong organisational skills.
The predicted salary is between 35000 - 40000 £ per year.
Location
Chesterfield (Office-Based) Salary
£35,000 - £40,000 per annum (negotiable DOE) Hours
Monday to Friday, 8:00am - 4:30pm Benefits
- Bonus
- Company phone and laptop
- Lunch provided x3 times per week
- On-site parking
- Auto-enrolment pension
- Opportunity to develop within a growing business
- Supportive and collaborative team environment
- 23 Days Holiday + 8 Days Bank Holiday, rising to 25 Days next year.
Are you a highly organised EA / sales support professional who is highly organised and thrives in a fast-paced environment?
We\'re recruiting on behalf of an ambitious and growing business seeking a
EA / Sales Support to play a pivotal role in supporting a successful Sales Manager and ensuring customers receive an exceptional level of service.
This is far more than a traditional administration role.
You\'ll become the central point of coordination for the Sales Manager\'s sales activities, customer communications and CRM management, helping to maximise the effectiveness of a busy sales function.
The ideal candidate will understand the sales process, be commercially aware and enjoy building relationships with customers while keeping everything running smoothly behind the scenes.
If you\'re proactive, detail-focused, customer-centric and enjoy making a genuine impact, this could be the perfect opportunity.
The Opportunity
Joining a business with ambitious growth plans, you\'ll work closely with an experienced Sales Manager, providing a blend of sales support, customer engagement and executive assistance.
Your contribution will enable the Sales Manager to spend more time developing customer relationships and driving business growth.
You will be trusted to work independently, manage priorities effectively and take ownership of key administrative and customer-facing responsibilities.
Key Responsibilities
- Manage and coordinate the Sales Manager\'s diary and inbox.
- Book, plan and prepare sales appointments.
- Prepare quotations and customer-specific proposals.
- Follow up quotations and maintain regular contact with customers.
- Build strong relationships with clients, ensuring a positive customer experience.
- Keep CRM and pipeline systems updated with accurate information.
- Log and track sales opportunities effectively.
- Support customer communication, enquiries and issue resolution.
- Assist with sales campaigns, promotions and follow-up activity.
- Liaise with internal departments to ensure customers receive excellent service.
- Work with customer service teams to support order processing and identify upselling opportunities.
- Provide general executive and administrative support where required.
- Help ensure the Sales Manager can focus on customer engagement and business development activities.
What We're Looking For
- Previous experience in a Sales Support, Sales Coordinator, Executive Assistant or similar role.
- Understanding of the sales process and customer journey.
- Strong organisational and time-management skills.
- Excellent attention to detail.
- Confident communicator with strong relationship-building abilities.
- Experience using CRM systems (such as Pipedrive or similar).
- Ability to manage multiple priorities in a fast-moving environment.
- Commercial awareness and a customer-focused mindset.
- Proactive, self-motivated and solutions-oriented approach.
- Strong IT skills across Microsoft Office applications.
- Personal Attributes
We\'re looking for someone who demonstrates
- A genuine "can-do" attitude
- Honesty and transparency
- Loyalty and commitment
- High levels of accountability
- Energy, enthusiasm and positivity
- A desire to contribute to a growing, successful business
Why Apply?
This is an excellent opportunity to join a growing organisation with ambitious plans for the future.
You\'ll have the chance to work closely with senior leadership, make a visible impact on business performance and develop your career within a company that values initiative, teamwork and exceptional customer service.
If you\'re an organised, commercially minded professional who enjoys supporting sales success and delivering outstanding customer experiences, we\'d love to hear from you.
- IND25
- #J-18808-Ljbffr
Executive Assistant / Sales Support employer: UBT
Join a dynamic and supportive team as a Technical Sales Engineer in the thriving MEP sector, where your expertise will be valued and your contributions recognised. With a family-feel culture, excellent benefits including travel expenses, on-site parking, and regular team incentives, this growing business offers a unique opportunity for professional development and meaningful impact. Embrace the chance to work within a well-established company that prioritises employee growth and fosters strong relationships across the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Executive Assistant / Sales Support
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at UBT. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like UBT before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Executive Assistant / Sales Support
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to UBT:Your cover letter is your chance to shine! Tell us why you want to work at UBT specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at UBT!
How to prepare for a job interview at UBT
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
