At a Glance
- Tasks: Manage customer enquiries, prepare quotes, and provide expert advice on construction products.
- Company: Leading supplier of construction consumables with a strong reputation in the UK.
- Benefits: Competitive salary, bonus scheme, and clear progression opportunities.
- Other info: Potential for rapid career growth into management within 12 months.
- Why this job: Join a supportive team and make a real impact in a growing business.
- Qualifications: Strong customer service skills and a desire to learn about construction.
The predicted salary is between 40000 - 42000 £ per year.
Location: Office-Based - Doncaster
Hours: Monday to Friday, 8:00am - 4:30pm
Salary: £40,000 - £42,000 + Bonus Scheme
Our client is a leading supplier of construction consumables and equipment, serving major contractors and national housebuilders across the UK. With a catalogue of over 30,000 products, they support some of the country's largest construction businesses.
They are looking for a commercially astute and customer-focused Technical Advisor to join their growing team based in Doncaster. This is an inbound role where you'll manage customer enquiries, prepare quotations and provide advice and support to customers across a wide range of construction products. You'll work closely with the external sales team, suppliers, and customers to ensure every enquiry is handled efficiently and professionally. Most importantly, they are looking for someone who genuinely cares about delivering an outstanding customer experience, ensuring the customer feels supported, valued, and confident they have the right solution.
What You'll Be Doing:
- Managing a busy inbox of inbound customer enquiries
- Preparing quotations and processing customer requests
- Building trusted advisor relationships with customers
- Understanding customer requirements and recommending suitable products and solutions
- Handling technical product enquiries and developing product knowledge
- Liaising with suppliers to source products and secure the best commercial outcomes
- Resolving customer issues quickly and effectively
- Supporting customers from initial enquiry through to order completion
- Monitoring opportunities and helping maximise quote conversion rates
- Working closely with colleagues across sales, operations, and purchasing
- Understanding when flexibility is needed to win business, protect relationships, or maximise profitability
Requirements:
- Strong customer service background
- Commercially minded with excellent decision-making skills
- Confident managing multiple enquiries and priorities
- Excellent communication skills
- Able to build credibility and trust with customers quickly
- Technical Curiosity - You don't need to be a construction expert already, but you do need a genuine desire to learn
- Construction industry experience, trade experience, or strong DIY knowledge would be beneficial but is not essential
Benefits:
- £40,000 - £42,000 salary
- Bonus scheme
- Clear progression opportunities
- Stable, growing business with ambitious plans
- Supportive team environment
- Opportunity to make a real impact within the business
If you're passionate about customer service, enjoy solving problems, have strong commercial awareness, and want to build a long-term career with a growing business, we'd love to hear from you.
You’ll join an established Sales Support team alongside two existing team members. While previous team leadership experience is not essential, this role offers significant development opportunities. For the right person, there is genuine potential to grow into a management position within 12 months and become a key support to the Sales Director, helping to analyse opportunities, conversion rates, and team performance.
Technical Advisor (Building Products) in Doncaster employer: UBT
Join a leading supplier of construction consumables in Doncaster, where you will thrive in a supportive team environment that values customer service and professional growth. With a competitive salary and bonus scheme, this role offers clear progression opportunities, allowing you to make a significant impact while developing your career in a stable and ambitious business. If you're eager to learn and contribute to a dynamic team, this is the perfect place for you.
