At a Glance
- Tasks: Lead a dynamic customer service team and enhance service standards.
- Company: Fast-growing supplier in the UK healthcare sector with a strong reputation.
- Benefits: Competitive salary, profit share, free lunch, and flexible benefits.
- Other info: Great opportunities for growth in a supportive and collaborative environment.
- Why this job: Make a real impact in a thriving business focused on excellence.
- Qualifications: Experience in customer service management and strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
Location
Stafford, Staffordshire
Contract
Full-time, Permanent
Salary
£40,000 - £50,000 per annum
Benefits
Profit share bonus scheme, free lunch daily, flexible benefits including holidays, and opportunities for growth in a thriving business
About The Company
Our client is a well-established and fast-growing supplier to the UK healthcare sector, providing essential products and packaging solutions to hospitals, pharmacies, veterinary practices, and care homes nationwide.
With a long-standing reputation for reliability, quality, and exceptional customer care, the business has built trusted relationships across the healthcare industry. It is an organisation where high standards, teamwork and customer focus are at the heart of everything they do.
They are now seeking a talented and driven Customer Service Manager to lead their service team, enhance processes, and ensure every customer receives a consistently outstanding experience.
The Role
This is a pivotal position within the organisation, responsible for setting service standards, building trust across departments, and leading a culture of accountability and continuous improvement.
- Review and refine service processes, identifying gaps and defining clear workflows and SLAs
- Work closely with Sales and Operations teams to build confidence and streamline customer query handling
- Oversee daily customer service operations to ensure smooth, timely and accurate order processing
- Lead, coach and develop a motivated team focused on excellence and consistency
- Track and analyse service data, identifying trends and reporting insights to senior management
- Engage directly with customers to gather feedback and use it to improve service delivery
What Good Looks Like
- A structured, process-led service function with clear standards and accountability
- Strong collaboration between teams and swift resolution of customer queries
- Meaningful use of data and customer insight to drive ongoing improvement
- Transparent reporting and communication with senior leadership
Requirements
You will be an experienced and confident people manager with a passion for delivering great service and continuous improvement.
Essential skills and experience include:
- Previous experience in customer service management, ideally within a B2B, distribution or manufacturing environment
- Strong organisational and problem-solving abilities
- Excellent communication and relationship-building skills across departments
- Confidence in data analysis and reporting
- A hands-on, proactive leadership style with a focus on results and team development
Benefits
- Competitive salary of £40,000 - £50,000 (dependent on experience)
- Profit share bonus scheme
- Free lunch provided daily
- Flexible benefits, including options to buy holidays
- Excellent opportunities for development and progression within a growing business
- Supportive, collaborative working environment
How To Apply
If you are an experienced customer service leader ready to make a real impact in a successful and growing organisation, please apply today.
IND25
Customer Service Manager in Stafford employer: UBT
Join a thriving organisation in Staffordshire that prioritises high standards, teamwork, and exceptional customer care within the healthcare sector. As a Customer Service Manager, you will benefit from a competitive salary, profit share bonus scheme, and daily free lunches, all while working in a supportive environment that fosters employee growth and development. This is an excellent opportunity to lead a motivated team and make a meaningful impact in a fast-growing business dedicated to continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager in Stafford
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector and let them know you're on the lookout for a Customer Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company thoroughly. Understand their service standards and how they build trust across departments. This will help you showcase your knowledge and passion for delivering great service during your chat with them.
✨Tip Number 3
Practice your data analysis skills! Since the role involves tracking and analysing service data, be ready to discuss how you've used data insights to drive improvements in previous roles. Bring examples to the table to impress your interviewers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, get that application in and show us what you've got!
We think you need these skills to ace Customer Service Manager in Stafford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous customer service management roles and any relevant achievements that showcase your ability to lead a team and improve service delivery.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about customer service and how your experience aligns with our values. Share specific examples of how you've driven improvements in past roles, as this will help us see your potential impact.
Showcase Your Data Skills:Since data analysis is key for this role, don’t forget to mention any experience you have with tracking and reporting service metrics. We want to know how you've used data to make informed decisions and drive continuous improvement.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at UBT
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their products, services, and the specific role they play in the healthcare sector. This will not only help you answer questions more effectively but also show your genuine interest in the organisation.
✨Prepare for Behavioural Questions
Expect questions that assess your leadership style and problem-solving abilities. Prepare examples from your past experiences where you've successfully managed a team or improved customer service processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Data Skills
Since the role involves tracking and analysing service data, be ready to discuss your experience with data analysis. Bring examples of how you've used data to drive improvements in customer service or operational efficiency. This will demonstrate your analytical skills and your ability to make data-driven decisions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company's approach to continuous improvement or how they measure customer satisfaction. This shows that you're thinking critically about the role and are eager to contribute to the team's success.
