Customer Service Administrator

UBT Lisburn, Northern Ireland, United Kingdom

Customer Service Administrator

UBT Lisburn, Northern Ireland, United Kingdom

1 month ago Be among the first 25 applicants

Location: Lisburn

Are you a proactive and customer-focused professional looking for your next challenge? An exciting opportunity has arisen for a Customer Service Administrator to join a thriving organisation in Lisburn. This is a pivotal role for someone with strong customer service, account management, or sales support experience who thrives in fast-paced environments and is passionate about delivering exceptional service.

About The Role

In this role, you will be the primary point of contact for customers, ensuring a seamless order-to-delivery experience. You\’ll build and nurture long-term relationships, address queries, and provide tailored solutions to meet customer needs. This is an ideal position for someone who enjoys balancing operational efficiency with strategic thinking.

Key responsibilities include:

• Managing customer enquiries and providing outstanding service
• Processing orders accurately and ensuring timely delivery
• Building strong customer relationships to drive satisfaction and retention
• Identifying opportunities for upselling and cross-selling
• Supporting sales teams to achieve and exceed account targets
• Collaborating with internal teams to streamline processes and improve workflows
• Maintaining accurate records using CRM and sales software such as Sage

Requirements

What We\’re Looking For

The successful candidate will demonstrate:

• Proven experience in customer service, account management, or sales support
• Strong proficiency with CRM systems and tools like Sage or Salesforce
• Excellent verbal and written communication skills
• A hands-on approach, with the ability to problem-solve and think proactively
• Ability to adapt to new technologies and contribute to process improvement
• A team-player mentality with the confidence to work independently

Desirable:

• Experience in distribution, logistics, or manufacturing industries
• Customer service or sales-related qualifications
• Familiarity with process automation tools

This role offers an excellent opportunity to grow your career in a supportive and collaborative environment while contributing to the success of a dynamic team.

Benefits

Salary: £25,500 – £32,500 per annum

Company wide Bonus

Hours: Full-time, 8am- 4.30pm Monday- Friday

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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