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- Tasks: Help customers with updates and resolve their queries quickly and kindly.
- Company: Join a family-run SME in Coventry known for its customer-first approach.
- Benefits: Enjoy a supportive work environment with opportunities to grow your skills.
- Why this job: Be part of a team that values customer service excellence and makes a real impact.
- Qualifications: Experience in customer service, strong communication skills, and a calm demeanor under pressure.
- Other info: This role is crucial for maintaining the company's impeccable reputation.
The predicted salary is between 28800 - 43200 £ per year.
Description We are currently seeking a Customer Service Administrator to join a well-established, family-run SME based in Coventry. Your role will be to assist with relevant updates and communications to our customers along with fast, empathetic and efficient resolutions to any issues and customer queries that arise. This is a pivotal role which the business relies upon its impeccable reputation so accuracy, attentiveness and detail is important. If you have a very customer centric (B2B) approach and want to join a great business who put the customer first, then this is the role for you! Key duties and responsibilities Reactive and proactive problem solving with the extensive use of telephone and email. Informing customers as to delivery ETA updates Offering alternative products for items with long lead times Working with carriers as to delivery queries and helping organise ‘returns’ etc. Dealing with complaints in a controlled and informed manner taking ownership Customer service excellence Requirements Experience and proven skillset in a Customer Services role. Sympathetic and kind disposition Ability to remain calm under pressure Very high standard of literacy in email communications. Excellent telephone manner. Good grasp of IT, and systems. Very detailed, accurate and organised character…
Customer Service Administrator employer: UBT
Contact Detail:
UBT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarize yourself with the company’s values and customer service philosophy. Since this role emphasizes a customer-centric approach, understanding how the company prioritizes its customers will help you align your responses during the interview.
✨Tip Number 2
Prepare examples from your past experiences that showcase your problem-solving skills and ability to handle customer complaints. Being able to discuss specific situations where you resolved issues effectively will demonstrate your capability for this pivotal role.
✨Tip Number 3
Practice your telephone manner and email communication skills. Since these are crucial for the position, consider role-playing scenarios with a friend or family member to refine your approach and ensure you convey empathy and professionalism.
✨Tip Number 4
Research common delivery and returns processes in the industry. Understanding these logistics will not only prepare you for potential questions but also show your proactive attitude towards learning about the role's responsibilities.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Administrator position. Understand the key responsibilities and required skills, such as problem-solving, communication, and customer service excellence.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service roles. Emphasize your ability to handle customer queries, manage complaints, and maintain a high standard of communication, both written and verbal.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer-centric approach and your understanding of the company's values. Mention specific examples from your past experiences that demonstrate your empathy, attention to detail, and problem-solving skills.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at UBT
✨Show Your Customer-Centric Approach
Make sure to highlight your experience in customer service, especially in a B2B context. Share specific examples of how you've successfully resolved customer issues and maintained strong relationships.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you had to think on your feet to solve problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your proactive approach.
✨Exhibit Strong Communication Skills
Since the role requires excellent email and telephone communication, practice articulating your thoughts clearly. You might even want to prepare a few responses to common customer queries to demonstrate your proficiency.
✨Emphasize Attention to Detail
Given the importance of accuracy in this role, be ready to discuss how you ensure attention to detail in your work. Mention any tools or methods you use to stay organized and minimize errors.
