At a Glance
- Tasks: Support customers, manage audits, and process orders in a fast-paced environment.
- Company: Growing and ambitious business based in Sandbach.
- Benefits: Competitive salary, career development, and a supportive work culture.
- Other info: Enjoy a varied role with genuine long-term progression opportunities.
- Why this job: Make a real impact while developing your career in customer service.
- Qualifications: Experience in customer service or administration with strong organisational skills.
The predicted salary is between 28000 - 35000 € per year.
Location: Sandbach - Office Based
Salary: £28,000 - £35,000 dependent on experience + benefits
An excellent opportunity has arisen for a highly organised and customer-focused Customer Service Administrator to join a growing and ambitious business based in Sandbach. This position is ideal for someone who enjoys working in a fast-paced SME environment and is looking to develop their career within a company that offers genuine long-term progression opportunities.
The successful candidate will play a key role in supporting customers, coordinating audits and training administration, processing orders, and ensuring a consistently high standard of customer service delivery across the business.
Key Responsibilities
- Manage customer audit accounts, including scheduling audits, maintaining audit calendars, preparing audit documentation, processing audit reports, and coordinating contract renewals.
- Provide day-to-day administrative support to site auditors, including preparation and printing of audit paperwork.
- Prepare customer budgets and monitor customer spend, making adjustments where required.
- Proactively follow up customer accounts where there has been a reduction or pause in activity.
- Resolve customer queries and complaints efficiently, identifying appropriate solutions and ensuring timely resolution.
- Process customer orders in line with company procedures.
- Create quotations for existing customers and proactively follow up opportunities.
- Manage incoming calls and act as the first point of contact for customer enquiries.
- Maintain accurate customer records and general business documentation.
- Coordinate customer training records, including annual reminders, bookings, acknowledgements, and certification.
- Liaise with customers to arrange waste collections and service bookings.
- Support the setup of new customer sites, including account forms, agreements, purchase orders, audit scheduling, reporting, and customer communications.
- Update and amend audit reports where required.
- Create and print customer labels, including bespoke label designs.
- Work collaboratively with sales and operational teams to maintain a high level of customer service and ensure customer information is effectively shared across departments.
Requirements
- Previous experience within a customer service, administration, account coordination, or office support role.
- Strong organisational skills with excellent attention to detail.
- Confident and professional communication skills, both written and verbal.
- The ability to manage multiple priorities and work effectively in a busy environment.
- A proactive and positive approach to problem solving.
- Good IT skills, including experience using Microsoft Office and internal systems.
- Confidence communicating with customers via telephone and email.
Benefits
- Competitive salary of £28,000 - £35,000 dependent on experience.
- Opportunity to join a growing and successful business.
- Genuine career development and progression opportunities.
- Supportive and collaborative working environment.
- Varied and rewarding role with real responsibility.
This is an excellent opportunity for an experienced administrator or customer service professional looking to join a business where they can make a genuine impact and develop their career long term.
Customer Service Administrator employer: UBT
Join a dynamic and ambitious team in Sandbach as a Customer Service Administrator, where your organisational skills and customer focus will be valued. With a competitive salary and a supportive work culture, this role offers genuine opportunities for career progression within a growing SME. Experience a varied and rewarding position that allows you to make a real impact while enjoying a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. We recommend using the STAR method to structure your answers, so you can showcase your skills and experiences effectively.
✨Tip Number 3
Follow up after interviews with a thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your interest in the role!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Administrator role. Highlight your organisational skills and any relevant customer service experience to show us you're the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how your proactive approach can benefit our team. Keep it concise but engaging!
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure your written application is clear and professional. We want to see your confident and friendly tone come through in your writing!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at UBT
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you demonstrate that you're the perfect fit for the Customer Service Administrator role.
✨Showcase Your Organisational Skills
As a Customer Service Administrator, strong organisational skills are crucial. Prepare examples of how you've successfully managed multiple priorities in past roles. Be ready to discuss specific situations where your attention to detail made a difference in customer service delivery.
✨Practice Your Communication Skills
Since this role involves a lot of communication with customers, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member, focusing on how you would handle customer queries or complaints effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and opportunities for career progression. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
