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- Tasks: Be the voice of care, providing exceptional support to care home clients.
- Company: Fast-growing, values-driven business transforming lives with high-end equipment.
- Benefits: Profit share bonus, 23 days holiday, birthday off, and free parking.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Experience in customer service, strong communication, and problem-solving skills.
- Other info: Supportive team environment with clear progression opportunities.
The predicted salary is between 30000 - 35000 £ per year.
Salary: £30,000 – £35,000 (negotiable depending on experience)
Hours: Monday to Friday, 8:00am – 4:30pm (office based, Hull)
Benefits:
- Profit share bonus scheme
- 23 days holiday + bank holidays
- Bonus day off on your birthday
- Free on-site parking
- Company PC
- Dedicated training & development
- Clear progression opportunities
Be the voice of care and quality – help organisations transform lives through exceptional products and service. A unique opportunity has arisen to join a fast-growing and values-driven business that specialises in high-end, life-enhancing equipment for care homes across the UK and Ireland. This is an advisory, customer-first role where your empathy, product understanding and initiative will genuinely make a difference.
This is a reactive sales and customer excellence role – no cold calling, no hard sell. You\\\’ll be working with inbound care home clients who need support, information, or guidance on products.
What you\\\’ll be doing
- Be the first point of contact for inbound enquiries from care home clients.
- Provide thoughtful advice on products and services, demonstrating a deep understanding of customer needs.
- Process quotes and orders quickly and accurately.
- Handle aftersales care, including delivery updates, service queries, and resolving issues with warmth and professionalism.
- Collaborate with internal teams to ensure a seamless customer journey.
Requirements
- Experience in a customer-facing, advisory, or sales support role
- Confidence, empathy, and the ability to build rapport quickly.
- Strong communication and listening skills, you\\\’re a natural problem solver.
- Comfort using CRM/order systems and juggling multiple tasks.
- A proactive, can-do mindset… always thinking one step ahead.
Why you\\\’ll love it here
You\\\’ll be part of a supportive, ambitious team in a newly refurbished office, working for a business that truly values its people. They\\\’re growing fast and if you\\\’re hungry to grow too, this role can lead into sales, technical, or leadership paths depending on where your strengths lie. This role is ideal for someone who is passionate about service, thrives in a fast-paced environment, and wants to be part of a brand that is changing lives through quality and care.
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Customer Experience Advisor employer: UBT
Contact Detail:
UBT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. The more connections we make, the better our chances of landing that Customer Experience Advisor role.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience and how it relates to the role. We want to show potential employers that we’re not just a good fit, but the perfect fit for their team.
✨Tip Number 3
Research the company! Knowing their values and products will help us tailor our conversations. Let’s show them we’re genuinely interested in transforming lives through exceptional service.
✨Tip Number 4
Follow up after interviews! A quick thank you email can go a long way. It shows our enthusiasm for the role and keeps us fresh in their minds as they make their decision.
We think you need these skills to ace Customer Experience Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience Advisor role. Highlight your relevant experience in customer-facing roles and showcase how your skills align with our values at StudySmarter.
Showcase Your Empathy: In your application, emphasise your ability to connect with customers and provide thoughtful advice. We want to see how you can genuinely make a difference in people's lives through exceptional service.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to demonstrate your communication skills, as this is key for the role. Remember, we appreciate clarity!
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches us quickly and you can easily track your application status. Plus, it’s super easy!
How to prepare for a job interview at UBT
✨Know the Product Inside Out
Before your interview, make sure you understand the high-end, life-enhancing equipment the company offers. Research their products and think about how they can transform lives in care homes. This knowledge will help you provide thoughtful advice during the interview.
✨Showcase Your Empathy
As a Customer Experience Advisor, empathy is key. Prepare examples from your past experiences where you've demonstrated understanding and support for customers. This will show that you can build rapport quickly and genuinely care about helping others.
✨Practice Active Listening
During the interview, practice active listening. Make sure to engage with the interviewer by summarising what they say and asking relevant questions. This will demonstrate your strong communication skills and your ability to understand customer needs.
✨Highlight Your Problem-Solving Skills
Think of specific instances where you've successfully resolved issues for customers. Be ready to discuss these scenarios in detail, showcasing your proactive mindset and ability to think one step ahead, which is crucial for this role.
