At a Glance
- Tasks: Deliver exceptional customer service and manage order processing for dental supplies.
- Company: Join a respected healthcare supplier with a people-first culture.
- Benefits: Earn up to 20% bonus, enjoy career progression, and receive comprehensive training.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Be the go-to person for customers and make their experience seamless.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 30000 - 37500 £ per year.
Location: Croydon, Surrey (Office Based)
Salary: Up to £30,000 + Up to 20% KPI Bonus
Hours: Monday to Friday, 8:00am - 5:00pm (flexibility available where required)
Are you someone who takes pride in delivering exceptional customer service while keeping processes accurate and efficient? Do you enjoy being the person customers rely on to solve problems, coordinate deliveries, and make their experience seamless? If this sounds like you, a leading supplier within the specialist healthcare sector is looking for a Customer Service & Order Processing Executive to join their growing team.
About The Company
Our client is a well-established and highly respected business serving a specialist healthcare market across the UK. With a collaborative, people-first culture and a strong reputation for reliability, they combine the agility of a close-knit team with ambitious plans for future growth. Employees are valued for their contribution, supported in their development, and encouraged to build long-term careers within the business.
What's the role about?
As a Customer Service & Order Processing Executive, you'll play a vital role in ensuring customers receive a first-class experience from order placement through to delivery.
- Process customer orders received via telephone, email, website, CRM systems, and other communication channels
- Manage customer enquiries relating to orders, product availability, deliveries, and account information
- Ensure order accuracy and maintain high service standards throughout the customer journey
- Coordinate deliveries using both third-party carriers and internal delivery resources
- Proactively contact customers to confirm delivery schedules and provide updates where required
- Maintain accurate CRM records and capture valuable customer insights
- Identify upselling and cross-selling opportunities during customer interactions to support business growth
- Work collaboratively with colleagues to ensure orders are dispatched efficiently and customer expectations are exceeded
Requirements About You
We're looking for someone who brings enthusiasm, positivity, and a genuine passion for customer service. You’ll ideally have:
- Previous experience in customer service, order processing, sales support, or administration
- Excellent communication and telephone skills
- Strong attention to detail and a high level of accuracy
- Confidence using CRM, order processing, or business systems
- The ability to multitask and prioritise effectively in a fast-paced environment
- A proactive, adaptable, and customer-focused approach
- A positive attitude and willingness to learn and develop
Benefits What's in it for you?
- Performance Rewards - Earn up to 20% bonus linked to KPI achievement
- Career Progression - Clear pathways into senior customer service, team leadership, sales, or business development roles
- Supportive Culture - Join a friendly, collaborative business where contribution is recognised and valued
- Training & Development - Comprehensive product training and ongoing support to help you succeed
- Great Benefits - NEST pension, 20 days annual leave plus bank holidays, with additional holiday entitlement after one year's service
Customer Service Executive in Croydon employer: UBT
Join a dynamic and supportive team as a Technical Sales Engineer in the thriving MEP sector, where your expertise will be valued and your contributions recognised. With a family-feel culture, excellent benefits including travel expenses, on-site parking, and regular team incentives, this growing business offers a unique opportunity for professional development and meaningful impact. Embrace the chance to work within a well-established company that prioritises employee growth and fosters strong relationships across the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Croydon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at UBT. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like UBT before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Executive in Croydon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to UBT:Your cover letter is your chance to shine! Tell us why you want to work at UBT specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at UBT!
How to prepare for a job interview at UBT
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
