Chesterfield | £45,000 - £55,000 + Bonus + Benefits Hours: Monday to Friday, 8:00am - 4:30pm
Benefits
- £45,000 - £55,000 basic salary
- Bonus scheme
- 25 days holiday plus bank holidays
- Lunch provided daily
- Free onsite parking
- Company laptop and phone
- Genuine progression opportunity into a leadership role
The Opportunity
Are you an experienced planner, scheduler or service coordinator looking for an opportunity to take ownership of a growing national service function?
We're supporting an ambitious and growing business in the search for a Service Planning Manager to lead the planning and coordination of maintenance activities across a nationwide customer base.
This is far more than a scheduling role. You'll become the central point of contact for engineers, customers and internal stakeholders, ensuring maintenance programmes are delivered efficiently, emergency call-outs are managed effectively and service standards remain exceptionally high.
With significant growth planned, this role offers the opportunity to shape processes, improve service delivery and develop into a wider leadership position over time.
The Role
As Service Planning Manager, you will take ownership of the maintenance planning function, ensuring engineers, resources and customer commitments are coordinated effectively.
Key responsibilities include:
- Planning and scheduling annual maintenance programmes across 450+ customer sites
- Coordinating engineer workloads, travel and site visits
- Managing reactive maintenance and emergency call-outs
- Owning and developing the service scheduling system
- Leading weekly planning meetings with field engineers
- Monitoring service tickets and ensuring timely resolution
- Managing customer communication and maintenance reporting
- Coordinating installation handovers and follow-up inspections
- Working closely with purchasing and operations teams to maintain stock levels
- Supporting holiday planning and resource allocation across the engineering team
- Driving a proactive approach to service delivery and maintenance planning
About You
We're keen to speak with candidates who have experience in planning, scheduling or coordinating field-based teams.
You may currently be working as a:
- Service Planning Manager
- Senior Service Planner
- Maintenance Planner
- Field Service Coordinator
- Engineering Scheduler
- Logistics Coordinator
- Operations Planner
- Service Delivery Coordinator
You’ll ideally possess:
- Proven experience in a planning, scheduling or coordination role
- Experience supporting field-based engineers or service teams
- Strong organisational and prioritisation skills
- Excellent stakeholder and customer management abilities
- Confidence using scheduling, ERP or service management systems
- A proactive approach with a strong focus on continuous improvement
- High attention to detail and strong administrative skills
Experience within engineering, maintenance, utilities, facilities management, logistics or field service environments would be highly advantageous.
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Service Planning Manager in Chesterfield employer: UBT
Join a dynamic and ambitious retail business as the Interim Head of Sales, where you'll have the opportunity to lead a high-performing sales team and shape the commercial direction during a transformative period. With a strong focus on employee growth, the company fosters a collaborative culture that values accountability and results, while offering flexible hybrid working arrangements to support work-life balance. Enjoy competitive benefits including a car allowance and generous holiday entitlement, making this an excellent employer for those looking to make a meaningful impact in the retail sector.
