UBT is seeking an experienced Customer Service Manager to lead a growing customer operations function in a fast-paced environment. You will manage eight staff across the UK and an outsourced team, driving service excellence, order processing efficiency and customer satisfaction.
The role requires hands-on leadership, coaching and performance management, plus close collaboration with Sales, Purchasing and Warehouse to ensure smooth customer journeys and continuous improvements.
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Customer Service & Operations Leader in Bradford employer: UBT
Join a dynamic and ambitious retail business as the Interim Head of Sales, where you'll have the opportunity to lead a high-performing sales team and shape the commercial direction during a transformative period. With a strong focus on employee growth, the company fosters a collaborative culture that values accountability and results, while offering flexible hybrid working arrangements to support work-life balance. Enjoy competitive benefits including a car allowance and generous holiday entitlement, making this an excellent employer for those looking to make a meaningful impact in the retail sector.
