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- Tasks: Lead a dynamic customer service team and drive service excellence.
- Company: Family-owned business in construction materials with ambitious growth plans.
- Benefits: Competitive salary, career growth, 21 days holiday, and free refreshments.
- Why this job: Make a real impact in a fast-paced environment focused on speed and reliability.
- Qualifications: Experience in leading customer service teams and strong problem-solving skills.
- Other info: Join a values-driven team that embraces adaptability and continuous improvement.
The predicted salary is between 40000 - 45000 £ per year.
Salary: £40,000-£45,000 (Dependent on experience), company profit related bonus
Location: Alton (office based role)
Hours: 8.00am-5.00pm (Monday to Friday)
Are you a natural leader who thrives in a fast-paced environment? Do you have the ability to keep calm under pressure while driving service excellence and continuous improvement? If this sounds like you, a leading specialist in construction materials distribution is looking for a Customer Service Team Leader to join their growing team. This is a pivotal role in a business renowned for its "next-day delivery" promise and exceptional customer experience.
About The Company
This respected, family-owned business has carved out a niche in the construction supply sector, combining speed, reliability, and technical know-how. With ambitious growth plans, including new depots and investment in systems, the company offers a dynamic environment where your ideas and leadership will make a real impact.
What’s the role about?
- Lead and inspire a small team, creating a high-performing, supportive culture
- Process all customer orders quickly, accurately, and within operational deadlines
- Act as the escalation point for complex customer issues, ensuring swift resolution
- Drive process improvements and efficiency gains to maintain industry-leading service standards
- Collaborate with Sales, Operations, and Finance to deliver seamless customer experiences
- Report on team performance and service KPIs to the Sales Director
Key Responsibilities
- Maintain strict SLAs: calls answered within 6 seconds, emails within 2 hours
- Ensure 100% accuracy in order processing and CRM updates
- Produce weekly OTIF (On Time In Full) and performance reports
- Identify and implement process improvements to reduce risk and increase efficiency
- Support change projects to enhance automation and workflow
Requirements
- Proven experience leading a customer service team in a fast-paced environment
- Calm, solutions-focused approach with strong problem-solving skills
- Excellent communication and organisational ability
- High attention to detail, ensuring accuracy in orders, enquiries, and reporting
- Confidence with systems (ERP/CRM experience ideal)
- A mindset for continuous improvement and adaptability
Benefits
- Competitive Salary: £40,000-£45,000 DOE
- Career Growth: Opportunity to shape a critical function and progress as the business scales
- Impact: Play a key role in delivering the company's USP — speed and reliability
- Culture: Join a values-driven team that prizes adaptability, problem-solving, and plain talking
- Perks: 21 days holiday + bank holidays, pension scheme, and a well-stocked kitchen with free refreshments
Customer Service Team Leader in Alton employer: UBT
Contact Detail:
UBT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader in Alton
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or resolved customer issues. Being able to share these experiences will demonstrate your capability and fit for the Customer Service Team Leader role.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider insights and potentially a referral, which can really boost your chances of landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining their team.
We think you need these skills to ace Customer Service Team Leader in Alton
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in leading teams. We want to see how you've inspired others and created a supportive culture in your previous roles.
Be Detail-Oriented: Accuracy is key in this role, so ensure your application is free from typos and errors. We appreciate candidates who pay attention to detail, just like we do with our customer orders!
Demonstrate Problem-Solving Abilities: Share examples of how you've tackled complex customer issues in the past. We love a solutions-focused approach, so let us know how you kept calm under pressure and resolved challenges effectively.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at UBT
✨Know the Company Inside Out
Before your interview, take some time to research the company’s history, values, and recent developments. Understanding their commitment to speed and reliability will help you align your answers with their goals and demonstrate your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, you'll need to inspire your team. Prepare examples of how you've successfully led teams in the past, focusing on how you fostered a supportive culture and drove performance. Be ready to discuss specific challenges you faced and how you overcame them.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of complex customer issues you've resolved and be prepared to walk through your thought process. Highlight your calm, solutions-focused approach and how it contributed to service excellence.
✨Demonstrate Your Attention to Detail
Accuracy is key in this role, so be ready to discuss how you ensure precision in order processing and reporting. You might even want to bring examples of performance reports or process improvements you've implemented in previous roles to showcase your high attention to detail.
