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For Companies At a Glance
- Tasks: Deliver exceptional customer service and process orders with speed and accuracy.
- Company: Respected family-owned business in construction materials distribution.
- Benefits: Competitive salary, career growth opportunities, and free refreshments.
- Why this job: Join a dynamic team and make a real impact on customer experiences.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Fast-paced environment with a collaborative culture and values-driven team.
The predicted salary is between 30000 - 37000 £ per year.
Salary: £30,000-£37,000 (Dependent on experience), company profit related bonus
Location: Alton (office based role)
Hours: 8.00am-5.00pm (Monday to Friday)
Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where accuracy and responsiveness make all the difference? If this sounds like you, a leading specialist in construction materials distribution is looking for a Customer Service Executive to join their dynamic team. This is a fantastic opportunity to play a key role in ensuring customers receive outstanding service every time.
About The Company
This respected, family-owned business has carved out a niche in the construction supply sector, combining speed, reliability, and technical know-how. With ambitious growth plans, including new depots and investment in systems. With a strong reputation for service excellence, they pride themselves on a collaborative culture and a customer-first approach.
Key Responsibilities
- Handle and process customer orders with speed and accuracy
- Respond to enquiries promptly, ensuring a seamless customer experience
- Log all interactions on the CRM system for full visibility and follow-up
- Collaborate with internal teams to meet customer needs effectively
- Resolve issues quickly and professionally, maintaining service standards
- Process all orders accurately and within operational deadlines
- Answer inbound calls promptly (within 3 rings)
- Maintain a maximum 2-hour response time for all enquiries
- Ensure 100% accuracy in order handling and CRM updates
- Uphold company values and deliver service excellence at every touchpoint
About You
You’ll bring:
- Proven experience in a customer service orientated role, in a fast paced, consumables driven environment.
- Strong communication skills, both written and verbal
- A proactive, problem-solving attitude with attention to detail
- Ability to work under pressure in a fast-paced environment
- Team spirit and a professional telephone manner
- Initiative and commitment to delivering outstanding customer service
Benefits
- Competitive Salary: £30,000 - £37,000 (DOE)
- Career Growth: Join a business that values development and progression
- Impact: Play a key role in delivering the company's USP — speed and reliability
- Culture: Join a values-driven team that prizes adaptability, problem-solving, and plain talking
- Perks: 21 days holiday + bank holidays, pension scheme, and a well-stocked kitchen with free refreshments
Customer Service Executive in Alton employer: UBT
Contact Detail:
UBT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Alton
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 2
Practice your responses to common interview questions, but don’t sound rehearsed. We want you to be natural and confident. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing your customer service experience.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and polished. It shows you respect the opportunity and are serious about joining their team.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that can set you apart from other candidates. Remind them of your enthusiasm for the role and how you can contribute to their customer-first approach.
We think you need these skills to ace Customer Service Executive in Alton
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for delivering exceptional customer experiences right from the start. Use your cover letter to share a brief story or example that highlights your commitment to customer service.
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in customer service, especially in fast-paced environments, to show us you’re the perfect fit.
Be Clear and Concise: When filling out your application, keep your language straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be great for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates about the process!
How to prepare for a job interview at UBT
✨Know the Company Inside Out
Before your interview, take some time to research the company’s history, values, and recent developments. Understanding their focus on speed and reliability in customer service will help you align your answers with their expectations.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered exceptional customer service. Highlight situations where you resolved issues quickly or improved a customer's experience, as this will demonstrate your proactive attitude and problem-solving skills.
✨Practice Your Communication Style
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to refine your verbal and written communication skills, ensuring you come across as professional and approachable.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical customer service scenarios. Think about how you would handle difficult customers or tight deadlines. This will show your ability to think on your feet and maintain service standards under pressure.
