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- Tasks: Manage payments and enhance client experience in a fast-paced Wealth Management environment.
- Company: Join UBS, a leading global wealth manager with a collaborative culture.
- Benefits: Flexible working options, professional growth opportunities, and a supportive team.
- Other info: Diversity and inclusion are at the heart of our values.
- Why this job: Be part of a high-performing team and make a real impact on client services.
- Qualifications: Experience in banking operations and strong client service skills required.
The predicted salary is between 36000 - 60000 £ per year.
Your role
Do you look for a new challenge within the dynamic and fast paced Wealth Management environment? Do you want to be part of a high performing team? Do you have a "can do" mentality and want to be part of our growth story and create impact?
We’re looking for a Payments & Client Service Specialist to:
- Manage the input and release of payments for the WMUK & Jersey business.
- Cross-check that the instruction has been given in line with current and valid indemnities for the client. This includes verification of authorised signatures and maintaining that only authorised clients, Powers of Attorney or Third Party Mandate holders give instructions.
- Perform call backs on payments that fall within the relevant thresholds in a highly professional and client‑focussed manner to verify the authenticity of a payment instruction, alongside fraud prevention measures to enhance and protect our clients' overall banking experience.
- Liaise with key internal service providers and stakeholders (including Client Advisors, Client Account Managers, Desk & Segment Heads) within the bank to ensure the timely execution/resolution of CPT related queries and obtaining the appropriate exemptions, waivers and approvals.
- Drive improvements to the overall client experience by working with other areas of the bank to ensure a seamless service.
- Ensure all risk management controls are adhered to in order to identify and mitigate any potential risk and appropriate management information (MI) is produced.
Your team
The Centralised Payment Team is an established team which sits in the business aligned Front Support Organisation and owns the payment lifecycle for WM UK & Jersey clients. The team will input payments, conduct call backs, check, approve and release payments. They will be highly client focused, multi‑skilled and commercially aware, with a keen sense of the importance of process and best practice in a highly regulated business.
Diversity helps us grow together. That’s why we are committed to fostering and advancing diversity, equity, and inclusion. It strengthens our business and brings value to our clients.
Your expertise
- Industry experience with knowledge of key banking and operational procedures, ideally including payments.
- Experience in client services with particular exposure to speaking with clients.
- Conscientious, detail‑oriented individual who works hard in an accurate and time‑effective manner, always paying strict attention to cut off times and deadlines.
- The ability to multi‑task and prioritise within a busy and fast paced, dynamic working environment.
- Will require a strong understanding of Financial Crime/Fraud.
- Confidence to build strong professional relationships with other teams within the bank.
About us
UBS is a leading and truly global wealth manager and the leading universal bank in Switzerland. We also provide diversified asset management solutions and focused investment banking capabilities. Headquartered in Zurich, Switzerland, UBS is present in more than 50 markets around the globe.
We know that great work is never done alone. That’s why we place collaboration at the heart of everything we do. Because together, we’re more than ourselves.
How we hire
We may request you to complete one or more assessments during the application process. Learn more.
Join us
At UBS, we know that it’s our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We’re dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. And we use artificial intelligence (AI) to work smarter and more efficiently. We also recognize that great work is never done alone. That’s why collaboration is at the heart of everything we do. Because together, we’re more than ourselves.
We’re committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.
Contact Details
UBS Business Solutions SA
UBS Recruiting
Disclaimer / Policy statements
UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
Payment Risk Specialist employer: UBS
Contact Detail:
UBS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payment Risk Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at UBS. A friendly chat can open doors and give you insider info on what they’re looking for in a Payment Risk Specialist.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of financial crime and fraud prevention. Be ready to discuss how you would handle specific scenarios related to payments and client service.
✨Tip Number 3
Show off your multitasking skills! During interviews, share examples of how you've successfully managed multiple priorities in a fast-paced environment. This will demonstrate that you can thrive in the dynamic world of Wealth Management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to our growth story.
We think you need these skills to ace Payment Risk Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Payment Risk Specialist role. Highlight relevant experience in payments and client services, and don’t forget to showcase your attention to detail and ability to work under pressure.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your 'can do' mentality and how you can contribute to enhancing the client experience at UBS.
Showcase Your Skills: In your application, be sure to highlight your understanding of financial crime and fraud prevention. We want to see how your skills align with our need for a conscientious and detail-oriented individual.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company culture there.
How to prepare for a job interview at UBS
✨Know Your Payments Inside Out
Make sure you brush up on your knowledge of payment processes and banking operations. Familiarise yourself with the specific procedures mentioned in the job description, like indemnities and call backs, so you can speak confidently about them during the interview.
✨Showcase Your Client Service Skills
Prepare examples that highlight your experience in client services. Think of situations where you’ve successfully managed client interactions, especially in high-pressure environments. This will demonstrate your ability to maintain professionalism and focus on client satisfaction.
✨Demonstrate Attention to Detail
Since this role requires a conscientious and detail-oriented approach, be ready to discuss how you ensure accuracy in your work. You might want to share specific strategies you use to manage deadlines and cut-off times effectively.
✨Build Rapport with Interviewers
Remember, building strong professional relationships is key in this role. Practice engaging with your interviewers by asking insightful questions about their experiences and the team dynamics. This shows your interest in collaboration and helps you connect on a personal level.