At a Glance
- Tasks: Maximise performance of the UK's largest public EV charging network and drive operational improvements.
- Company: Join ubitricity, a leader in public EV charging with a diverse and inclusive culture.
- Benefits: Enjoy 25 holiday days, hybrid working, healthcare insurance, and social events.
- Other info: Opportunity for career growth in a dynamic, agile environment.
- Why this job: Be part of the E-Mobility transition and make a real impact on sustainable transport.
- Qualifications: Experience in operational performance and strong analytical skills are essential.
The predicted salary is between 36900 - 45100 £ per year.
Your Mission
About the Role UK Network Performance Manager
At ubitricity, we make charging simple — and so is working with us.
As part of our Operations Team, you'll play a key role in maximising the performance and utilisation of one of the UK's largest public EV charging networks.
As the
Network Performance Manager , you will act as the operational owner of a portfolio of boroughs and charging assets, ensuring the network delivers strong utilisation, operational performance, and customer outcomes.
You'll be the primary point of contact for councils and internal stakeholders on day-to-day operational matters, contract performance, coordinating responses to requests such as relocations, site improvements, and asset-performance challenges.
Using data, operational expertise, and technical understanding of EV charging infrastructure, you'll identify underperforming assets, understand root causes, and drive targeted interventions that improve network utilisation, asset reliability, and customer experience.
You will also support the evaluation and implementation of technical solutions that improve network performance and operational efficiency
If you enjoy solving problems, turning data into action, and working across multiple stakeholders to deliver measurable improvements, this role is for you.
- What You’ll Do
- Own Network Performance & Utilisation
- Monitor network utilisation and performance, identifying trends and opportunities for improvement.
- Analyse asset, site, borough, and regional performance to identify underperforming locations.
- Investigate root causes of underperformance, including siting, visibility, accessibility, usage patterns, charger performance, technical constraints, and operational issues
- Act as the Key point of Contact for Boroughs & Councils
- Serve as the primary operational contact for councils and key stakeholders.
- Coordinate responses to operational enquiries, requests, and improvement opportunities.
- Support client reviews and performance discussions with data-led insights and recommendations.
- Work closely with Partnership Managers to drive network improvements and support customer engagement.
- Provide technical guidance and recommendations relating to charger performance, site optimisation, asset relocations, and infrastructure improvements.
- Support councils and stakeholders in understanding technical considerations that impact network performance and user experience.
- Drive Operational Improvements
- Lead initiatives to improve utilisation and asset performance, Asset relocations, visibility and signage enhancements & dedicated bay readiness initiatives
- Coordinate suppliers and contractors to ensure timely and effective delivery.
- Escalate risks or issues that could impact network performance.
- Work with the Maintenance Coordinator to prioritise recovery of high-impact assets.
- Monitor operational issues affecting utilisation and customer experience.
- Evaluate and coordinate technical improvement initiatives that enhance network performance, reliability, accessibility, and utilisation.
- Reporting & Performance Governance
- Produce regular network, borough, and asset performance reports.
- Maintain dashboards that provide visibility of utilisation trends and improvement opportunities.
- Deliver actionable insights and recommendations to stakeholders.
- Track actions and outcomes to ensure accountability and delivery.
- Help build scalable frameworks for managing a growing national network
- Contribute to continuous improvement initiatives across Operations, supporting the development of scalable technical and operational solutions for a growing national network
- Deployment & Contract Support
- Liaise with DNOs, consultants, technical bodies and other infrastructure stakeholders where required for the operational technical delivery.
- Help formalise technical contract requirements, including SLAs, KPIs, standards and implementation obligations.
Your profile
What You Bring
- Experience managing operational performance, asset performance, or network performance within an infrastructure, utility, transport, or technology environment
- Strong analytical and problem-solving skills with the ability to interpret data and identify actionable insights
- Strong understanding of technical and regulatory environments relevant to infrastructure deployment.
- Experience working with utilisation, performance, or operational KPIs
- Excellent organisational and communication skills
- Ability to assess technical challenges and develop practical, data-led solutions.
- Proactive mindset with a focus on delivering measurable outcomes
- Your Background
- Degree-level education or equivalent experience
- Experience working with operational performance, asset management, network management, or service delivery environment and working closely with Maintenance teams.
- Experience producing performance reports and presenting findings to clients
- Familiarity with public-sector or local-authority environments would be advantageous
- Experience within EV charging, energy, highways, transport, telecoms, utilities, or related infrastructure sectors is desirable
- Knowledge of DNO processes, grid connections, highway electrical regulations and standards.
- Our Offer
This is an opportunity to play a pivotal role in the E-Mobility transition by scaling a well-established and uniquely placed business in the sector. ubitricity offer the opportunity to work in an agile, forward-thinking start-up backed by leading global energy and automotive companies.
Benefits of working at ubitricity
- 25 holiday days (plus public holidays)
- Hybrid Working (min. 2 days in the office NW5)
- Opportunities for trips to Berlin head office
- A choice of: Healthcare Insurance with Comprehensive level of cover, Employer Pension Monthly top up
- Life Assurance cover equivalent to four times your annual salary
- Free coffee and healthy snacks in office
- Social company events
- Statement on diversity
We take pride in being a diverse organisation with a strong diversity and inclusion culture.
We believe that everyone is different, and that difference brings value.
Inclusion and inclusive behaviours are at the heart of effective collaboration, be it with team members, colleagues in other parts of our company, or with our customers.
Every voice is heard.
Your application
We also learn more every day and grow with our challenges, so don't be afraid to apply if you don't have some knowledge yet.
We look forward to receiving your application with details of when you can start and your salary expectations.
About us ubitricity is a leading provider and operator of public EV charging.
Focusing on creating user-oriented charging networks, ubitricity offers AC lamppost, AC fast and DC rapid charging stations.
The company operates more than 12,000 charging points within the Shell Recharge network, including the UK’s largest charging network.
EV Drivers in Germany, France and the Netherlands are also charging conveniently at an increasing number of ubitricity-operated charge points. ubitricity is a wholly owned subsidiary of the Shell Group.
www. ubitricity. com
Network Performance Manager (m/f/x) in London employer: ubitricity
At ubitricity, we pride ourselves on being an excellent employer, offering a dynamic work environment that fosters innovation and collaboration in the rapidly evolving EV charging sector. Our commitment to employee growth is evident through opportunities for professional development, hybrid working arrangements, and a strong focus on diversity and inclusion, ensuring every voice is valued. With competitive benefits such as generous holiday allowances, healthcare options, and social events, we create a supportive culture that empowers our team to thrive while contributing to the E-Mobility transition across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Network Performance Manager (m/f/x) in London
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We think you need these skills to ace Network Performance Manager (m/f/x) in London
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at ubitricity, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at ubitricity and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into ubitricity. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at ubitricity
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at ubitricity.
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In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to ubitricity.
