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- Tasks: Help design player services from concept to delivery and solve real-world gaming challenges.
- Company: Join Ubisoft, a global leader in gaming with a diverse and innovative culture.
- Benefits: Competitive salary, health insurance, performance bonuses, and 25 days of holiday.
- Why this job: Kickstart your career in service design while working on exciting gaming experiences.
- Qualifications: Passion for games, strong communication skills, and a keen interest in service design.
- Other info: Enjoy a hybrid work model and be part of an inclusive team that values diversity.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six, to Just Dance and more. We believe diverse perspectives help both players and teams thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our journey and help us create the unknown!
Are you passionate about video games and curious about how great player experiences are supported behind the scenes? Do you love solving problems and want to develop your skills in service design? If so, this could be the perfect opportunity to start your journey.
As a Junior Service Designer, you’ll help shape how our services come to life — from concept to delivery. You’ll learn to explore the “why” behind player needs and operational challenges, and contribute to designing end-to-end services that balance player experience, efficiency, and scalability.
Working with experienced designers and cross-functional teams, you’ll gain hands-on experience with service design tools and frameworks, including ITIL principles, service blueprints, and value stream mapping. This is a role for someone bright, ambitious, and eager to grow — not someone who already knows it all.
What You’ll Do- Support the discovery of new service opportunities based on player demand and business priorities.
- Help create clear and compelling service design concepts that show how player value will be delivered.
- Collaborate with teams across Live Ops, Technology, and Player Experience to refine and validate service designs.
- Assist in developing processes and documentation that translate design into delivery.
- Learn to use service blueprints and ITIL principles to ensure nothing’s missed — from front-end experience to back-end support.
- Contribute to the transition of new services into live operation and identify opportunities for improvement.
- A genuine interest in service design and player experience.
- Strong organizational skills and attention to detail.
- Great communication and collaboration skills — you enjoy working with others to solve problems.
- Analytical and creative thinking — you can see the big picture and care about the details.
- A passion for games and curiosity about what makes great player experiences possible.
- Exposure to journey mapping or process design.
- Familiarity with ITIL principles or service blueprinting.
- Experience in a live game or player support environment.
We embrace a hybrid work model helping you stay connected with your team and aligned with business priorities, while giving you the opportunity to maintain your work-life balance. Please note that some roles are fully office-based and are not eligible for hybrid working.
BenefitsWith Ubisoft CRC, you will receive a competitive salary along with:
- Personal performance bonus
- Private Health Insurance (including eye care and dental)
- Life Assurance
- Long Term Disability Insurance
- Pension
- Significant discount on the world’s best video games
- Access to Ubisoft's back catalogue on PC
- 25 days of holiday
Ubisoft offers the same job opportunities to all, without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age. Ubisoft ensures the development of an inclusive work environment which mirrors the diversity of our players’ community.
Junior Service Designer in Sunderland employer: Ubisoft
Contact Detail:
Ubisoft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Service Designer in Sunderland
✨Tip Number 1
Get to know Ubisoft and their games! Dive into their titles like Assassin’s Creed or Rainbow Six, and understand what makes them tick. This will not only fuel your passion but also give you great talking points during interviews.
✨Tip Number 2
Network like a pro! Connect with current Ubisoft employees on LinkedIn or attend gaming events. Building relationships can open doors and give you insider info about the company culture and job opportunities.
✨Tip Number 3
Show off your skills! Create a portfolio that highlights any service design projects or relevant experiences. Even if they’re personal projects, they can demonstrate your creativity and problem-solving abilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team. Don’t forget to tailor your application to highlight your passion for player experience!
We think you need these skills to ace Junior Service Designer in Sunderland
Some tips for your application 🫡
Show Your Passion for Gaming: Let your love for video games shine through in your application! Share specific examples of how gaming has influenced you and why you're excited about the opportunity to work at Ubisoft.
Highlight Your Problem-Solving Skills: As a Junior Service Designer, you'll be tackling challenges head-on. Make sure to include instances where you've successfully solved problems or contributed to projects, showcasing your analytical and creative thinking.
Be Clear and Concise: When writing your application, clarity is key. Use straightforward language and structure your thoughts logically. This will help us see your organisational skills and attention to detail right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Ubisoft
✨Know Your Gaming Stuff
Make sure you brush up on Ubisoft's games and their player experiences. Being able to discuss your favourite titles and what makes them great will show your passion for gaming and help you connect with the interviewers.
✨Understand Service Design Basics
Familiarise yourself with service design concepts, especially ITIL principles and service blueprints. Even if you're new to these tools, showing that you've done your homework will impress the interviewers and demonstrate your eagerness to learn.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in the past, whether in school projects or personal experiences. Highlighting your analytical and creative thinking will showcase your ability to contribute to service design effectively.
✨Be Ready to Collaborate
Since this role involves working with cross-functional teams, be prepared to discuss how you work with others. Share experiences where teamwork led to successful outcomes, and express your enthusiasm for collaborating with diverse groups.
