Project Manager - Service Enablement in Newcastle upon Tyne

Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six, to Just Dance and more. We believe diverse perspectives help both players and teams thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our journey and help us create the unknown!

As a member of the Service Enablement team in the CRC, you would be responsible for understanding and implementing changes to deliver high levels of operational readiness and improvements to player experience. As a senior member of the team, you would support the Service Enablement Manager to drive continual improvement within the team. Taking accountability for upcoming events and changes, you will work to ensure the sustainability and readiness of CRC services. Using your network, you would influence overall experience positively and reduce the negative impacts identified, reducing the impact of change. With a greater degree of autonomy, you would work closely with many teams to represent the CRC and our needs, as well as those of our players. You will identify and drive opportunities and set the standard for our team and your peers. You will also be key to delivering overall event readiness in the CRC by ensuring that our internal teams have the knowledge, training, process and tooling required to deliver operationally. Utilising your expertise, you will lead the way on internal collaboration, enhancing the work done between teams towards our shared goals for both events and internally led change, standardising this level of enhanced collaboration for the benefit of the CRC.

Key Responsibilities

• Establish best change management practices
• Build functional and usable player journeys
• Ensure operational readiness for events and changes
• Understand and deliver on organisational requirements for events
• Create and update internal knowledge and process
• Understand the objectives of change
• Recommend and deliver strategy on events
• Coordinate internal teams for their contributions (e.g., training, tooling)
• Drive decision making discussions to ensure overall impacts and value are understood by senior stakeholders

Qualifications

• Solid leadership skills with an entrepreneurial mindset
• Ability to think outside the box
• Excellent verbal and public speaking skills
• Natural networker, able to increase your influence through positive collaboration
• Mindset allowing to transform a challenge or problem into an opportunity
• Experience within the Service Enablement team, understanding our processes and opportunities for improvement
• Ability to work with a busy schedule in a fast-paced environment
• Good organisation and logical thinker
• Strong interest and passion for our industry and video games

We embrace a hybrid work model helping you stay connected with your team and aligned with business priorities, while giving you the opportunity to maintain your work-life balance. Please note that some roles are fully office-based and are not eligible for hybrid working.

Benefits

• Personal performance bonus
• Private Health Insurance (including eye care and dental)
• Life Assurance
• Long Term Disability Insurance
• Pension
• Significant discount on the world’s best video games
• Access to Ubisoft's back catalogue on PC
• 25 days of holiday

Ubisoft offers the same job opportunities to all, without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age. Ubisoft ensures the development of an inclusive work environment which mirrors the diversity of our players’ community.