At a Glance
- Tasks: Lead investigations and resolve high-impact operational issues in gaming technology.
- Company: Join Ubisoft, a global leader in gaming innovation and creativity.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and innovation.
- Why this job: Make a real impact on player experiences and service stability in the gaming industry.
- Qualifications: Experience in Problem Management or operational improvement, with strong communication skills.
The predicted salary is between 40500 - 49500 £ per year.
Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six to Just Dance and more. We believe diverse perspectives help both players and teams thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our journey and help us create the unknown!
As a Problem Management Specialist at Ubisoft Newcastle, you will lead the investigation and resolution of recurring and high-impact operational issues across Ubisoft’s technology landscape. You will work closely with CRC teams, Creative Houses, Vendor Operations, and key stakeholders to improve service stability, reduce operational risk, and support a seamless experience for players and internal teams.
You will contribute to continuous improvement initiatives by identifying root causes, coordinating corrective actions, and supporting a proactive approach to operational excellence and service quality.
What you’ll do:
- Lead the end-to-end Problem Management process from identification through resolution
- Conduct structured root cause analysis for recurring, complex, or high-impact operational issues using established problem-solving methods
- Review incident, escalation, and operational data to identify trends and opportunities for service improvement
- Translate operational insights into clear problem statements, recommendations, and prioritised actions
- Partner with Knowledge Management, Incident Management, and frontline support teams to improve and document workarounds
- Coordinate problem review meetings and follow-up activities with global CRC stakeholders
- Track risks, dependencies, actions, and decisions to support clear accountability and timely resolution
- Prepare concise reports, summaries, and governance updates for leadership and stakeholders
- Communicate complex operational and technical information in a clear and accessible way for different audiences
- Build effective working relationships with LiveOps, development, production, Vendor Operations, and online services teams
What you bring to the team:
- Experience in Problem Management, Live Operations, service management, or operational improvement within games, player support, or digital services
- Knowledge of ITIL Problem Management practices through certification or equivalent practical experience
- Experience reviewing operational data, incidents, or ticket trends to identify recurring issues
- Strong written, verbal, and presentation communication skills
- Ability to simplify complex operational or technical topics for a range of stakeholders
- Ability to work effectively in evolving or fast-moving environments
- Collaborative approach with a service-focused mindset
- Interest in games, live service environments, and industry developments
Working closely with internal CRC teams and external partners, the Problem Management team supports operational excellence by identifying systemic issues and coordinating sustainable solutions that improve player experience and service stability.
Problem Management Specialist in Newcastle upon Tyne employer: Ubisoft
Ubisoft is an exceptional employer that prioritises creativity, well-being, and collaboration within a vibrant studio environment. As a Workplace Specialist, you'll enjoy flexible working hours, generous annual leave, and a commitment to personal and professional development, all while contributing to the creation of beloved gaming experiences. With a strong focus on mental health and community engagement, Ubisoft fosters a culture where every employee can thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Problem Management Specialist in Newcastle upon Tyne
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Ubisoft values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Ubisoft might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Ubisoft!
✨Direct Apply to Ubisoft
Let's not forget to apply directly through the Ubisoft website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Problem Management Specialist in Newcastle upon Tyne
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Ubisoft.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Ubisoft. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Ubisoft
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
