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- Tasks: Help design player services from concept to delivery and solve real-world gaming challenges.
- Company: Join Ubisoft, a global leader in gaming with a diverse and innovative culture.
- Benefits: Competitive salary, health insurance, performance bonuses, and 25 days of holiday.
- Why this job: Kickstart your career in service design while working on exciting gaming experiences.
- Qualifications: Passion for games, strong communication skills, and a keen interest in service design.
- Other info: Enjoy a hybrid work model and be part of an inclusive team that values diversity.
The predicted salary is between 28800 - 43200 £ per year.
Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin's Creed, Rainbow Six, to Just Dance and more. We believe diverse perspectives help both players and teams thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our journey and help us create the unknown!
Are you passionate about video games and curious about how great player experiences are supported behind the scenes? Do you love solving problems and want to develop your skills in service design? If so, this could be the perfect opportunity to start your journey.
As a Junior Service Designer, you’ll help shape how our services come to life — from concept to delivery. You’ll learn to explore the "why" behind player needs and operational challenges, and contribute to designing end-to-end services that balance player experience, efficiency, and scalability.
Working with experienced designers and cross-functional teams, you’ll gain hands-on experience with service design tools and frameworks, including ITIL principles, service blueprints, and value stream mapping. This is a role for someone bright, ambitious, and eager to grow — not someone who already knows it all.
What You’ll Do- Support the discovery of new service opportunities based on player demand and business priorities.
- Help create clear and compelling service design concepts that show how player value will be delivered.
- Collaborate with teams across Live Ops, Technology, and Player Experience to refine and validate service designs.
- Assist in developing processes and documentation that translate design into delivery.
- Learn to use service blueprints and ITIL principles to ensure nothing’s missed — from front-end experience to back-end support.
- Contribute to the transition of new services into live operation and identify opportunities for improvement.
- A genuine interest in service design and player experience.
- Strong organizational skills and attention to detail.
- Great communication and collaboration skills — you enjoy working with others to solve problems.
- Analytical and creative thinking — you can see the big picture and care about the details.
- A passion for games and curiosity about what makes great player experiences possible.
- Exposure to journey mapping or process design.
- Familiarity with ITIL principles or service blueprinting.
- Experience in a live game or player support environment.
We embrace a hybrid work model helping you stay connected with your team and aligned with business priorities, while giving you the opportunity to maintain your work-life balance. Please note that some roles are fully office-based and are not eligible for hybrid working.
BenefitsWith Ubisoft CRC, you will receive a competitive salary along with:
- Personal performance bonus
- Private Health Insurance (including eye care and dental)
- Life Assurance
- Long Term Disability Insurance
- Pension
- Significant discount on the world’s best video games
- Access to Ubisoft’s back catalogue on PC
- 25 days of holiday
Ubisoft offers the same job opportunities to all, without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age. Ubisoft ensures the development of an inclusive work environment which mirrors the diversity of our players' community.
Junior Service Designer in Newcastle upon Tyne employer: Ubisoft
Contact Detail:
Ubisoft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Service Designer in Newcastle upon Tyne
✨Tip Number 1
Get your networking game on! Connect with folks in the gaming industry, especially those at Ubisoft. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might help you land that Junior Service Designer role!
✨Tip Number 2
Show off your passion for gaming! When you get the chance to chat with potential employers, share your favourite games and what makes them special to you. This will not only showcase your enthusiasm but also demonstrate your understanding of player experiences.
✨Tip Number 3
Practice your service design skills! Use tools like service blueprints or journey mapping to create mock projects. This hands-on experience will give you something tangible to discuss during interviews and show that you’re ready to dive into the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining Ubisoft and contributing to creating amazing player experiences.
We think you need these skills to ace Junior Service Designer in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion: Let us see your love for gaming and service design shine through! Share your experiences, projects, or even your favourite games that inspire you. This is your chance to connect your passion with the role.
Tailor Your Application: Make sure to customise your CV and cover letter for the Junior Service Designer position. Highlight relevant skills and experiences that align with what we’re looking for, like your analytical thinking and collaboration skills.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your ideas flow logically. This will help us understand your thought process better!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ubisoft
✨Know Your Gaming Stuff
Make sure you brush up on Ubisoft's games and their unique player experiences. Being able to discuss your favourite titles and what makes them special will show your passion for gaming and help you connect with the interviewers.
✨Show Off Your Service Design Knowledge
Familiarise yourself with service design concepts, especially ITIL principles and service blueprints. Be ready to discuss how these frameworks can enhance player experiences and operational efficiency, as this will demonstrate your genuine interest in the role.
✨Collaboration is Key
Prepare examples of how you've successfully worked in teams to solve problems. Highlight your communication skills and how you can contribute to cross-functional collaboration, which is crucial for a Junior Service Designer at Ubisoft.
✨Ask Thoughtful Questions
Come prepared with questions that show your curiosity about the role and the company. Inquire about the team's current projects or how they measure player satisfaction. This not only shows your interest but also helps you understand if the role is the right fit for you.
