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- Tasks: Manage critical issues and improve player experience in a dynamic gaming environment.
- Company: Join Ubisoft, a global leader in gaming innovation and creativity.
- Benefits: Enjoy competitive salary, private health insurance, and 25 days of holiday.
- Why this job: Make a real impact on gaming experiences while collaborating with passionate teams.
- Qualifications: Strong communication skills and ability to manage complex workloads.
- Other info: Embrace a hybrid work model for better work-life balance.
The predicted salary is between 36000 - 60000 £ per year.
Our Critical Issues function have a hugely important role for Ubisoft CRC, managing a host of topics ranging from Regulatory, Legal and Executive escalations, through to complex investigations and escalations to identify and prevent fraud. We’re looking for someone who can support our mission, helping to manage these crucial topics with the highest level of quality and attention to detail, using this exposure to identify areas of opportunity to improve player experience and reduce internal team exposure to fraud and risk.
Key responsibilities:
- Provide exceptional quality and outcomes in an increasingly complex regulatory environment.
- Detect and drive improvements by identifying patterns and behaviours across our support ecosystem and beyond.
- Provide subject matter expertise for internal teams managing linked contact types.
- Prioritise and deliver against external deadlines and priorities.
- Collaborate with the wider organisation on fraud and bad demand reduction initiatives.
- Support our incident management, problem management and event management teams in understanding identified risks that could impact their functions.
Qualifications:
- Ability to manage complex workload.
- Ability to communicate outcomes and insights to executives and senior stakeholders.
- A working understanding of the regulatory landscape that impacts our industry.
- Familiarity with ITIL4 practices and service management principles (desirable but not essential).
- Excellent stakeholder communication and relationship-building skills.
- Strong organisation, delivery planning, and prioritisation skills.
- High level collaboration experience.
- Passion for games, players, and community-focused service delivery.
Additional Information:
We embrace a hybrid work model helping you stay connected with your team and aligned with business priorities, while giving you the opportunity to maintain your work-life balance. Please note that some roles are fully office-based and are not eligible for hybrid working.
Benefits:
- Personal performance bonus.
- Private Health Insurance (including eye care and dental).
- Life Assurance.
- Long Term Disability Insurance.
- Pension.
- Significant discount on the world’s best video games.
- Access to Ubisoft's back catalogue on PC.
- 25 days of holiday.
Ubisoft offers the same job opportunities to all, without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age. Ubisoft ensures the development of an inclusive work environment which mirrors the diversity of our players’ community.
Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six, to Just Dance and more. We believe diverse perspectives help both players and teams thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our journey and help us create the unknown!
Critical Issues Specialist in Newcastle upon Tyne employer: Ubisoft
Contact Detail:
Ubisoft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Critical Issues Specialist in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to current or former Ubisoft employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in the Critical Issues team. Personal connections can make all the difference!
✨Tip Number 2
Prepare for the interview by diving deep into Ubisoft's values and recent projects. Show us that you’re not just passionate about gaming but also understand how our Critical Issues function plays a vital role in enhancing player experience and reducing risks.
✨Tip Number 3
Practice your communication skills! You’ll need to convey complex ideas clearly, especially to senior stakeholders. Try explaining regulatory concepts or fraud prevention strategies to a friend – if they get it, you’re on the right track!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in being part of the Ubisoft family.
We think you need these skills to ace Critical Issues Specialist in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Critical Issues Specialist role. Highlight your experience with regulatory environments and any relevant skills that align with the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role involves communicating with executives and stakeholders, it’s crucial to demonstrate your communication prowess. Use clear, concise language in your application and provide examples of how you've effectively communicated complex information in the past.
Highlight Your Problem-Solving Abilities: We’re looking for someone who can identify patterns and drive improvements. In your application, share specific instances where you’ve tackled complex issues or improved processes. This will show us your analytical mindset and ability to manage challenges.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Ubisoft and our culture!
How to prepare for a job interview at Ubisoft
✨Know Your Regulatory Stuff
Make sure you brush up on the regulatory landscape that affects the gaming industry. Being able to discuss relevant regulations and how they impact Ubisoft's operations will show that you're serious about the role and understand its complexities.
✨Showcase Your Communication Skills
Prepare to demonstrate your ability to communicate insights effectively, especially to senior stakeholders. Think of examples where you've successfully conveyed complex information in a clear and concise manner, as this is crucial for a Critical Issues Specialist.
✨Highlight Your Problem-Solving Skills
Be ready to discuss specific instances where you've identified patterns or behaviours that led to improvements in processes. This could be anything from reducing fraud to enhancing player experience—show them you can think critically and drive change.
✨Emphasise Collaboration Experience
Since the role involves working with various teams, share examples of successful collaborations you've had in the past. Highlight how you built relationships and worked towards common goals, as this will resonate well with their focus on teamwork.