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For Companies At a Glance
- Tasks: Lead data-driven insights and support decision-making in player experiences.
- Company: Join Ubisoft, a global leader in gaming with a mission to enrich players' lives.
- Benefits: Enjoy flexible work options, competitive salary, health insurance, and discounts on games.
- Why this job: Be part of a creative team that values diversity and pushes entertainment boundaries.
- Qualifications: Bachelor's degree or equivalent experience; strong SQL and BI tool skills required.
- Other info: Work hybrid with a vibrant Newcastle office and a fun, casual atmosphere.
The predicted salary is between 43200 - 72000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Company Description
Ubisoft\’s 19,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players\’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin\’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game-changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown.
Job Description
We\’re looking for a strategic and results-oriented Data Analytics Manager to lead insights and decision support within our CRC (Customer Relationship Center) Analytics team. This role is ideal for someone with a strong background in data analysis, business intelligence, and stakeholder management-who is confident using data to influence outcomes.
As the Analytics Manager, you will lead initiatives to understand how player support experiences impact broader player behaviors-such as game engagement, retention, and purchasing. You\’ll translate complex data into actionable insights using tools like SQL, Excel, and business intelligence platforms, while guiding a team of analysts and working closely with cross-functional stakeholders.
Key Responsibilities
- Lead Data-Driven Insight Generation: Use advanced querying, dashboards, and reporting to uncover trends and inform decision-making around player support and customer experience.
- Stakeholder Collaboration: Partner with business, operations, and leadership teams to align analytics initiatives with organizational priorities and to guide decision-making through data.
- Team Leadership & Mentoring: Support a team of analysts, encouraging development, fostering best practices, and aligning analytics output to business impact.
- Improve Reporting Infrastructure: Enhance and standardize dashboards and reports using BI tools like Tableau, Power BI, or Looker to ensure clarity, accessibility, and relevance.
- Ensure Data Quality & Accessibility: Work with data engineering and operations teams to maintain data accuracy, documentation, and governance standards.
- Champion Data Literacy: Help stakeholders interpret results, understand key metrics, and make confident, data-informed decisions.
Qualifications
Required Qualifications & Skills
- Bachelor\’s degree in a relevant field (e.g., Business Analytics, Statistics, Economics, Management Information Systems), or equivalent experience.
- Strong proficiency in SQL and experience working with relational databases or cloud data platforms.
- Hands-on experience with BI tools such as Tableau, Power BI, Looker, or similar.
- Advanced Excel skills including pivot tables, charts, and statistical functions.
- Proven experience using data to solve business problems and influence stakeholders at different levels.
- Excellent communication and storytelling skills; able to present complex findings in a clear and actionable way.
- Demonstrated experience managing or mentoring analysts or cross-functional teams.
- Strong analytical mindset with a focus on accuracy, detail, and continuous improvement.
Preferred Qualifications
- Experience with CRM platforms like Salesforce or Zendesk and understanding of support operations data.
- Exposure to statistical or predictive modeling techniques (even if conducted by others).
- Experience coordinating with technical teams (data engineers, data scientists) to define requirements or interpret results.
- Interest in or knowledge of the video game or entertainment industry is a plus.
Additional Information
In line with Ubisoft\’s hybrid work model, our flexible work policy includes a minimum of three days per week in our Newcastle office, with the option to work from home up to two days.
Benefits
With Ubisoft CRC, you will receive a competitive salary along with:
- Personal performance bonus
- Private Health Insurance (including eye care and dental)
- Life Assurance
- Long Term Disability Insurance
- Pension
- Significant discount on the world\’s best video games
- Access to Ubisoft\’s back catalogue on PC
- 25 days of holiday
Perks:
- We work in the heart of Newcastle city centre, right on top of Haymarket metro station in a lively, international and creative space.
- A kitchen stocked with cereals, fruits, unlimited filtered water, teas, coffee
- Regular professional and social events
- Flexible working hours
- A casual dress code
- Fun, we like to work hard but have a laugh too!
Ubisoft offers the same job opportunities to all, without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age. Ubisoft ensures the development of an inclusive work environment which mirrors the diversity of our players\’ community.
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Data Analytics Manager employer: Ubisoft
Contact Detail:
Ubisoft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Analytics Manager
✨Tip Number 1
Familiarise yourself with the gaming industry, especially Ubisoft's franchises. Understanding their games and player engagement strategies will help you tailor your insights and demonstrate your passion for the role.
✨Tip Number 2
Brush up on your SQL skills and practice using BI tools like Tableau or Power BI. Being able to showcase your technical proficiency in these areas during discussions can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Ubisoft, particularly those in analytics roles. They can provide valuable insights into the company culture and expectations, which can help you align your approach.
✨Tip Number 4
Prepare to discuss specific examples of how you've used data to influence business decisions in previous roles. This will demonstrate your ability to translate complex data into actionable insights, a key requirement for the position.
We think you need these skills to ace Data Analytics Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in data analysis, business intelligence, and stakeholder management. Use specific examples that demonstrate your proficiency in SQL and BI tools like Tableau or Power BI.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the gaming industry and how your skills align with Ubisoft's mission. Mention your experience in leading teams and generating data-driven insights to show you understand the role's responsibilities.
Showcase Your Analytical Skills: Provide concrete examples of how you've used data to influence business decisions in previous roles. Highlight any experience with CRM platforms or statistical modelling techniques, as these are preferred qualifications for the position.
Proofread and Edit: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Data Analytics Manager.
How to prepare for a job interview at Ubisoft
✨Showcase Your Data Skills
Be prepared to discuss your experience with SQL and BI tools like Tableau or Power BI. Bring examples of how you've used data to drive decisions in previous roles, as this will demonstrate your technical proficiency and problem-solving abilities.
✨Understand the Gaming Industry
Familiarise yourself with Ubisoft's games and their player engagement strategies. Showing a genuine interest in the gaming industry can set you apart and help you connect your analytical skills to their specific needs.
✨Prepare for Stakeholder Scenarios
Think of examples where you've collaborated with cross-functional teams or influenced stakeholders through data insights. Be ready to explain how you communicated complex findings in a clear and actionable way.
✨Emphasise Team Leadership Experience
If you have experience managing or mentoring analysts, be sure to highlight this. Discuss how you've fostered best practices and aligned analytics output to business impact, as this aligns well with the role's responsibilities.
