At a Glance
- Tasks: Ensure our studio runs smoothly, greet colleagues, and enhance the workplace atmosphere.
- Company: Join Ubisoft, a global leader in gaming, creating unforgettable experiences.
- Benefits: Flexible hours, 25 days leave, private healthcare, and work-from-home options.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact on our vibrant studio environment while developing invaluable skills.
- Qualifications: Experience in facilities management, excellent communication, and problem-solving skills.
The predicted salary is between 27000 - 33000 £ per year.
Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six to Just Dance and more. We believe diverse perspectives help both players and teams thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our journey and help us create the unknown!
Please note: Visa sponsorship is not available for this position. Candidates must possess current eligibility to live and work in the UK in order for their application to be considered.
As a Workplace Specialist, you'll be at the forefront of ensuring our studio operates seamlessly and as the face of our studio, greeting colleagues and external contacts, you’ll play a crucial role in shaping the studio’s vibrant and welcoming atmosphere. Embracing challenges with creativity and adaptability, you'll ensure that our facilities are optimised to support our studio's needs. Whether it's physical operations & repairs, replenishing vending/coffee machines, coordinating events, or overseeing health and safety practices, you'll be the driving force behind our studio's operational excellence and compliance. You’ll be part of a team that encourages proactivity, continuous improvement, and your dedication to enhancing our studio environment will make a tangible impact on the overall studio experience.
This is a dynamic role that requires on-site presence 5 days a week. While our core hours are 9am - 5pm (37.5 hours per week), we value flexibility and ask that you be available to adjust your schedule between 8am and 6pm occasionally, which will be shared amongst the team.
What You'll Bring
- Experience in a workplace/facilities office/coordinator role, and an understanding of general office health and safety practices, facilities management, and event coordination.
- Flexibility and adaptability to prioritise tasks in a dynamic, reactive environment are crucial, as other priorities may quickly arise.
- Excellent communication, collaboration, and time management skills.
- Exposure to health & safety practices such as housekeeping checks, fire marshalling, or first aid.
- Patience, approachability, a problem-solving mindset, and the ability to take ownership of tasks.
- Familiarity with administrative tools and ticketing systems. Jira and Miro are desirable, but we welcome those eager to learn and adapt to new ways of working.
What we'll Provide
- Everything you need to keep your life in balance - flexible core hours, 25 days of annual leave, Christmas shutdown, and a plan that will enable you to work from anywhere in the EU for up to four weeks per year.
- 36 annual work-from-home days per year.
- Life insurance, income insurance, private healthcare, an annual well-being allowance, and more.
- Generous resources committed to your perpetual personal and professional development.
- Investment in our community - with paid volunteering days.
- Fun and entertainment - with free games, activities, and celebrations.
- Generous relocation support - should you need it.
Positive mental health and wellbeing at work are priorities for us. We are a Gold Employer in the Mind Workplace Wellbeing Index, and partners of Safe in Our World. We run an inclusive Wellbeing Champions programme and provide a wide range of training and resources to support all of our people to proactively discuss and manage their own mental health, as well as support their team members.
Workplace Specialist employer: Ubisoft Reflections
Ubisoft Reflections is an exceptional employer, offering a vibrant work culture in the heart of Newcastle upon Tyne, where creativity and innovation thrive. Employees benefit from opportunities for professional growth through mentorship and collaboration with talented teams, all while contributing to iconic AAA titles like Rainbow Six. With a commitment to technical excellence and a supportive environment, Ubisoft Reflections stands out as a rewarding place for those passionate about animation and game development.
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ubisoft Reflections. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ubisoft Reflections before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Workplace Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ubisoft Reflections:Your cover letter is your chance to shine! Tell us why you want to work at Ubisoft Reflections specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ubisoft Reflections!
How to prepare for a job interview at Ubisoft Reflections
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
