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- Tasks: Manage critical issues in gaming, ensuring quality and improving player experience.
- Company: Join Ubisoft, a global leader in gaming with a diverse and innovative culture.
- Benefits: Enjoy competitive salary, health insurance, performance bonuses, and 25 days holiday.
- Why this job: Be part of a team that shapes the future of gaming and enhances player experiences.
- Qualifications: Strong communication skills and ability to manage complex workloads are essential.
- Other info: Hybrid work model for better work-life balance and career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six, to Just Dance and more. We believe diverse perspectives help both players and teams thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our journey and help us create the unknown!
Our Critical Issues function have a hugely important role for Ubisoft CRC, managing a host of topics ranging from Regulatory, Legal and Executive escalations, through to complex investigations and escalations to identify and prevent fraud.
We’re looking for someone who can support our mission, helping to manage these crucial topics with the highest level of quality and attention to detail, using this exposure to identify areas of opportunity to improve player experience and reduce internal team exposure to fraud and risk.
Key responsibilities:- Provide exceptional quality and outcomes in an increasingly complex regulatory environment.
- Detect and drive improvements by identifying patterns and behaviours across our support ecosystem and beyond.
- Provide subject matter expertise for internal teams managing linked contact types.
- Prioritise and deliver against external deadlines and priorities.
- Collaborate with the wider organisation on fraud and bad demand reduction initiatives.
- Support our incident management, problem management and event management teams in understanding identified risks that could impact their functions.
- Ability to manage complex workload.
- Ability to communicate outcomes and insights to executives and senior stakeholders.
- A working understanding of the regulatory landscape that impacts our industry.
- Familiarity with ITIL4 practices and service management principles (desirable but not essential).
- Excellent stakeholder communication and relationship-building skills.
- Strong organisation, delivery planning, and prioritisation skills.
- Passion for games, players, and community-focused service delivery.
We embrace a hybrid work model helping you stay connected with your team and aligned with business priorities, while giving you the opportunity to maintain your work-life balance. Please note that some roles are fully office-based and are not eligible for hybrid working.
With Ubisoft CRC, you will receive a competitive salary along with:
- Personal performance bonus
- Private Health Insurance (including eye care and dental)
- Life Assurance
- Long Term Disability Insurance
- Pension
- Significant discount on the world’s best video games
- Access to Ubisoft's back catalogue on PC
- 25 days of holiday
Ubisoft offers the same job opportunities to all, without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age. Ubisoft ensures the development of an inclusive work environment which mirrors the diversity of our players’ community.
Critical Issues Specialist in Newcastle upon Tyne employer: Ubisoft Entertainment
Contact Detail:
Ubisoft Entertainment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Critical Issues Specialist in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to current Ubisoft employees on LinkedIn or at gaming events. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Ubisoft's games and recent news. Show us your passion for gaming and how you can contribute to improving player experiences. We love candidates who are genuinely excited about what we do!
✨Tip Number 3
Practice your communication skills! You’ll need to convey complex ideas clearly, especially when talking to senior stakeholders. Try mock interviews with friends or use online platforms to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, keep an eye on your SmartRecruiters profile to track your application status easily.
We think you need these skills to ace Critical Issues Specialist in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion for Gaming: When you're writing your application, let your love for games shine through! Mention any experiences or projects that highlight your enthusiasm for the gaming industry. We want to see how you connect with our mission at Ubisoft.
Tailor Your Application: Make sure to customise your application to fit the Critical Issues Specialist role. Highlight your skills in managing complex workloads and communicating effectively with stakeholders. We appreciate when candidates take the time to align their experiences with what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your achievements and how they relate to the responsibilities outlined in the job description. We value quality over quantity, so make every word count!
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure it gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there.
How to prepare for a job interview at Ubisoft Entertainment
✨Know Your Stuff
Make sure you brush up on the regulatory landscape that impacts the gaming industry. Understanding the complexities of this environment will show your potential employer that you're serious about the role and can handle the challenges that come with it.
✨Showcase Your Communication Skills
Since you'll be communicating with executives and senior stakeholders, practice articulating your thoughts clearly and concisely. Prepare examples of how you've effectively communicated insights in the past, especially in high-pressure situations.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've identified patterns and behaviours in previous roles. Think of specific instances where you detected issues and drove improvements, as this will highlight your analytical skills and attention to detail.
✨Passion for Gaming is Key
Let your enthusiasm for games and community-focused service delivery shine through. Share your favourite games and what you love about them, as this personal touch can help you connect with the interviewers and show that you're a great fit for Ubisoft's culture.
