Community Manager in Newcastle upon Tyne

Newcastle upon Tyne, United Kingdom - Office-based

Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences. We believe diverse perspectives help both players and teams thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our journey and help us create the unknown!

JOB DESCRIPTION SUMMARY

The Community Manager is primarily accountable for supporting the community strategic plan created by their brand’s Community Developer. Responsibilities include:

• Communicating with players through social media channels.
• Creating dynamic community content to engage and inform.
• Driving player feedback to share with the Community Developer and cross-functional partners to support in-game improvements.

Community Managers are responsible for having a thorough understanding of contemporary gaming genres and platforms, including fluency with games-as-a-service practices.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Core duties and responsibilities include the following:

• Collaborate on defining and helping to execute the community strategic plan, driven by the Community Developer for your specific brand(s).
• Create player-facing resources and engaging digital content, including guides, short-form videos, static assets, educational content, and livestream-led activations.
• Interface with internal production resources to produce assets required to support content deliverables.
• Write/review/copyedit outbound communications to ensure readability and alignment with brand tone and key objectives.
• Collaborate with cross-functional partners to align on a content calendar designed to maximise engagement across shared social media channels.
• Monitor and drive player conversations across these and additional channels.
• Build a Ubisoft identity and foster an active, engaged relationship with players in the fan base.
• Help to develop programs to identify key influencers and leverage these community members to help evangelise the brand and/or game for the community.
• Assess the community’s pulse, understand community concerns, and communicate community status to internal cross-functional partners.
• Report on areas of community concern, surface trending topics/threads, and share/contextualise engagement metrics.
• Devise and manage contests and other events, and facilitate prize fulfilment when necessary.
• Work with the portfolio’s Social Media Manager to understand content performance and apply learnings to future content campaigns to maximise reach, impressions, and engagements.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required:

• Experience in a community management or customer service role.
• Previous experience with user moderation and conversation management in a digital/online environment.
• Strong understanding of social media and community platforms, including their services, mechanics, and trends.
• Background as a creative and knowledgeable gamer, comfortable with online communities and social media.
• Ability to thrive in a highly dynamic environment within a globally distributed team.

COMPUTER SKILLS

To perform this job successfully, an individual should have knowledge of:

• Word Processing Software
• Internet Software
• Spreadsheet Software
• Design Software

PREFERRED BUT NOT REQUIRED

Experience in the video games industry is a significant plus. Previous experience with customer first-contact and de-escalation is preferred.

ADDITIONAL INFORMATION

With Ubisoft CRC, you will receive a competitive salary along with:

• Personal performance bonus
• Private Health Insurance (including eye care and dental)
• Life Assurance
• Long Term Disability Insurance
• Pension
• Significant discount on the world’s best video games
• Access to Ubisoft's back catalogue on PC
• 25 days of holiday

Ubisoft offers the same job opportunities to all, without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age. Ubisoft ensures the development of an inclusive work environment which mirrors the diversity of our players’ community.