At a Glance
- Tasks: Manage incidents, coordinate software maintenance, and interact with customers to ensure service quality.
- Company: Ubisense, a leading tech company based in Cambridge, UK.
- Benefits: Remote support options, flexible working, and opportunities for professional growth.
- Other info: Opportunity for occasional on-site visits and a vibrant work culture.
- Why this job: Join a dynamic team and play a key role in maintaining service continuity.
- Qualifications: Strong IT support background, log analysis skills, and familiarity with Windows/Linux.
The predicted salary is between 30000 - 40000 € per year.
Ubisense is hiring a Support Analyst in Cambridge, United Kingdom. This role is critical for ensuring service continuity, stability, and quality.
Responsibilities include:
- Incident management
- Software maintenance coordination
- Customer interaction
Candidates should have a strong IT support background, experience in log analysis, and familiarity with Windows/Linux environments. The job offers remote support with occasional on-site visits as needed.
RTLS Support Analyst — Incident & Remote Diagnostics employer: Ubisense
Ubisense is an exceptional employer that values innovation and employee development, offering a dynamic work culture in the vibrant city of Cambridge. With a focus on service continuity and quality, employees benefit from comprehensive training, opportunities for career advancement, and the flexibility of remote support alongside collaborative on-site interactions. Join us to be part of a forward-thinking team dedicated to making a meaningful impact in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land RTLS Support Analyst — Incident & Remote Diagnostics
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Brush up on your incident management skills and be ready to discuss your experience with log analysis. We want you to shine when it comes to showcasing your IT support background.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace RTLS Support Analyst — Incident & Remote Diagnostics
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your IT support background and any relevant experience with log analysis. We want to see how your skills match the role, so don’t be shy about showcasing your familiarity with Windows/Linux environments!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Support Analyst role. Share specific examples of how you've handled incident management or customer interactions in the past.
Showcase Your Problem-Solving Skills:In your application, give us a glimpse of your problem-solving abilities. Describe situations where you’ve successfully diagnosed and resolved issues, especially in a remote support context. We love seeing how you tackle challenges!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Ubisense
✨Know Your Tech Inside Out
Make sure you brush up on your IT support knowledge, especially around log analysis and both Windows and Linux environments. Be ready to discuss specific incidents you've managed in the past and how you resolved them.
✨Showcase Your Customer Interaction Skills
Since this role involves a lot of customer interaction, prepare examples that highlight your communication skills. Think about times when you turned a frustrated customer into a satisfied one through effective support.
✨Understand Incident Management
Familiarise yourself with incident management processes. Be prepared to explain how you prioritise incidents and ensure service continuity. It might help to have a few scenarios in mind where you successfully managed incidents.
✨Be Ready for Remote Support Scenarios
As the job involves remote support, think about how you would handle common issues from a distance. Prepare to discuss tools and techniques you use for remote diagnostics and how you ensure quality service even when not on-site.
