At a Glance
- Tasks: Provide front-line support and manage incidents for customer installations.
- Company: Join Ubisense Limited, a leader in innovative technology solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for skill development.
- Other info: Office-based role in Cambridge with remote support responsibilities.
- Why this job: Be part of a dynamic team ensuring top-notch service and support.
- Qualifications: Strong IT support experience and excellent troubleshooting skills required.
The predicted salary is between 30000 - 40000 € per year.
Ubisense Limited is hiring a Support Analyst to ensure continuity and quality of service for customer installations. The successful candidate will provide front-line support, manage incidents, and maintain software and systems. This role requires strong IT support experience, troubleshooting capabilities, and excellent communication skills. The position is office-based in Cambridge, UK, with remote support responsibilities during operational hours and participation in an on-call rota.
On-Call RTLS Systems Support Engineer employer: Ubisense Limited
Ubisense Limited is an excellent employer that values its employees by fostering a collaborative and innovative work culture in the vibrant city of Cambridge. With a strong focus on professional development, employees are encouraged to grow their skills through ongoing training and support, while enjoying the unique advantage of working in a tech-driven environment that prioritises quality service and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land On-Call RTLS Systems Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Ubisense Limited on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Support Analyst.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. We should be ready to discuss specific incidents we've handled in the past, showcasing our problem-solving abilities and communication skills.
✨Tip Number 3
Don’t forget to highlight our IT support experience! When we get the chance to talk about our background, let’s make sure to mention any relevant software and systems we've worked with that align with the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the team at Ubisense Limited.
We think you need these skills to ace On-Call RTLS Systems Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your IT support experience and troubleshooting skills. We want to see how your background aligns with the role of a Support Analyst, so don’t be shy about showcasing relevant projects or experiences!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the On-Call RTLS Systems Support Engineer position. Share specific examples of how you've provided excellent customer service and resolved incidents in the past.
Show Off Your Communication Skills:Since this role requires excellent communication, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We want to see that you can communicate effectively right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Ubisense!
How to prepare for a job interview at Ubisense Limited
✨Know Your Tech Inside Out
Make sure you brush up on your IT support experience and troubleshooting skills. Be ready to discuss specific systems and software you've worked with, as well as any incidents you've managed. This will show that you’re not just familiar with the tech but can also handle real-world challenges.
✨Communicate Clearly
Since excellent communication skills are key for this role, practice explaining complex technical issues in simple terms. You might be asked to describe how you would support a customer remotely, so think about how you can convey information clearly and effectively.
✨Show Your Problem-Solving Skills
Prepare examples of past incidents where you successfully resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical thinking and ability to stay calm under pressure.
✨Understand the Company Culture
Research Ubisense Limited and their approach to customer service. Knowing their values and how they operate will help you align your answers with what they’re looking for. It’s also a great way to show your enthusiasm for the role and the company.
