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- Tasks: Provide expert technical support and ensure smooth operation of smart factory systems.
- Company: Join Ubisense, a leader in Industry 4.0 and the Industrial Internet-of-Things.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic work environment with opportunities to work on cutting-edge technology.
- Why this job: Be part of a team transforming how the world connects physical and digital spaces.
- Qualifications: Strong IT support background and excellent problem-solving skills required.
The predicted salary is between 35000 - 45000 ÂŁ per year.
About Ubisense Limited
Ubisense is a company at the forefront of Industry 4.0 and the Industrial Internet‑of‑Things. We build products that transform physical space into “smart space”, enabling software to see, understand and participate in the real world of people and business activities. In so doing, we augment people and objects with new forms of insight and intelligence that make the environments we live and work in more productive, safe and profitable. This unique ability to connect the physical to the digital has been our driving force for more than 18 years and has enabled Fortune 500 manufacturers like Daimler‑Benz, Lockheed Martin and John Deere to revolutionise the way they build their cars, the most advanced aircraft and the machinery that grows our food. We are a privately held company with around 65 employees, supporting customers across North America, Europe, UK, Japan and the Middle East. We have ambitious and well‑funded growth plans, requiring talented people to help execute on our vision. We are looking for people who are interested in the future, who believe that technology will play a fundamental role in improving the world of tomorrow, and who want to be part of making that happen.
About the role
Ubisense is transforming how the world connects physical and digital spaces. Our solutions power smarter, safer, and more productive environments for leading global manufacturers. As we expand, the Support Analyst will play a critical role in ensuring continuity, stability, and quality of service for all customer installations. This role will provide front‑line technical support, incident management, software maintenance coordination, and proactive system monitoring for Ubisense real‑time location and smart factory systems deployed at major customers. The Support Analyst will become an expert in Ubisense RTLS installations, support processes, product behaviour, logging analysis, problem report creation, and remote access mechanisms.
Key Responsibilities
- Expert support of Ubisense hardware, software and systems to internal and external customers
- Participate in on‑call rota to support customers in Europe and the US
- Plan, set up and maintain customer SmartSpace instances on premise and in the cloud
- Understand and update diverse Ubisense solutions
- Troubleshoot and analyse diverse problem reports
- Act as the primary responder for incidents raised by authorised customers
- Provide remote diagnostic support to urgently restore production
- Ensure all incidents are logged in detail in Ubisense ticketing systems
- Create reproducible issue reports to Ubisense 3rd‑Level support
- Participate in customer root cause analysis as required
- Draw evidence from multiple sources including trace files, databases, event logs, etc.
- Advise and assist supported customers with configuration and software updates
- Regular system maintenance support
- Log file inspection for early detection of issues (weekly or monthly)
- Supporting operational restarts after production breaks or system updates
- Updating configurations based on monitored performance or customer change requests
- Maintaining operational documentation and inspection records
- Participating in emergency recovery simulations (where required)
Skills and Experience Required
Technical Skills
- Strong background in IT support, enterprise systems, or industrial automation
- Familiarity with Windows/Linux server environments, network components, and remote access tools
- Experience analysing logs, system traces, and structured datasets
- Knowledge of SQL or comparable data inspection tools (desirable)
- Competence in using diagnostic utilities and command‑line tools
- Understanding of distributed systems, middleware, or sensor‑based technologies (advantageous)
Soft Skills
- Excellent communication skills with the ability to simplify complex issues
- Strong analytical and problem‑solving skills
- Ability to work under pressure and within defined SLA windows
- High attention to detail, especially in documentation and logging
- Comfortable interacting with customers at all levels, especially operational teams
Background
- Experience supporting production‑critical systems (automotive manufacturing experience is a plus)
- Previous roles in support, NOC, field service, IT operations, or application support
- Exposure to change management, incident management, or ITIL practices
Working Conditions
- Office based, providing remote support during operational hours and service windows (coverage varies by customer contract)
- Occasional on‑site visits depending on customer requirements
- Participation in scheduled maintenance windows (some weekends or nights depending on contract)
- Part of an on‑call rota for Priority 1 and 2 incidents
System Support Engineer in Cambridge employer: Ubisense Limited
Contact Detail:
Ubisense Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land System Support Engineer in Cambridge
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Ubisense. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Show off your skills! When you get the chance for an interview, be ready to demonstrate your technical know-how. Bring examples of how you've tackled similar challenges in the past, especially in IT support or industrial automation.
✨Tip Number 3
Be proactive! Research Ubisense’s products and think about how you can contribute to their mission of connecting physical and digital spaces. This will show your genuine interest and help you stand out during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Ubisense!
We think you need these skills to ace System Support Engineer in Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the System Support Engineer role. Highlight relevant experience in IT support, especially with enterprise systems and industrial automation. We want to see how your skills align with what we do at Ubisense!
Show Off Your Technical Skills: Don’t hold back on showcasing your technical skills! Mention your familiarity with Windows/Linux environments, network components, and any experience with SQL or log analysis. This is your chance to shine and show us you’re the right fit for our tech-savvy team.
Communicate Clearly: When writing your application, keep it clear and concise. Use straightforward language to explain your experiences and how they relate to the role. Remember, excellent communication is key in this position, so let that come through in your writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the Ubisense family!
How to prepare for a job interview at Ubisense Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills related to IT support and industrial automation. Familiarise yourself with Windows/Linux server environments, network components, and remote access tools. Being able to discuss your experience with these technologies will show that you're ready to hit the ground running.
✨Master the Art of Problem-Solving
Prepare to demonstrate your analytical and problem-solving skills during the interview. Think of specific examples where you've successfully troubleshot issues or managed incidents in a high-pressure environment. This will help you stand out as someone who can handle the demands of the role.
✨Communicate Clearly and Confidently
Since excellent communication is key for this position, practice explaining complex technical concepts in simple terms. You might be asked to describe how you would approach a customer issue, so being clear and concise will showcase your ability to interact effectively with clients.
✨Show Your Passion for Innovation
Ubisense is all about transforming physical and digital spaces, so express your enthusiasm for technology and its potential to improve the world. Share any relevant experiences or projects that highlight your interest in Industry 4.0 and how you see yourself contributing to their vision.