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- Tasks: Provide front-line support and manage incidents for customer installations.
- Company: Join Ubisense Limited, a leader in innovative technology solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for skill development.
- Other info: Office-based role in Cambridge with remote support responsibilities.
- Why this job: Be part of a dynamic team ensuring top-notch service and support.
- Qualifications: Strong IT support experience and excellent troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
Ubisense Limited is hiring a Support Analyst to ensure continuity and quality of service for customer installations. The successful candidate will provide front-line support, manage incidents, and maintain software and systems. This role requires strong IT support experience, troubleshooting capabilities, and excellent communication skills. The position is office-based in Cambridge, UK, with remote support responsibilities during operational hours and participation in an on-call rota.
On-Call RTLS Systems Support Engineer in Cambridge employer: Ubisense Limited
Contact Detail:
Ubisense Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-Call RTLS Systems Support Engineer in Cambridge
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Ubisense Limited on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Support Analyst.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. We should be ready to discuss specific incidents we've handled in the past, showcasing our problem-solving abilities and communication skills.
✨Tip Number 3
Don’t forget to highlight our IT support experience! When we get the chance to talk about our background, let’s make sure to mention any relevant software and systems we've worked with that align with the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the team at Ubisense Limited.
We think you need these skills to ace On-Call RTLS Systems Support Engineer in Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT support experience and troubleshooting skills. We want to see how your background aligns with the role of a Support Analyst, so don’t be shy about showcasing relevant projects or experiences!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the On-Call RTLS Systems Support Engineer position. Share specific examples of how you've provided excellent customer service and resolved incidents in the past.
Show Off Your Communication Skills: Since this role requires excellent communication, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We want to see that you can communicate effectively right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Ubisense!
How to prepare for a job interview at Ubisense Limited
✨Know Your Tech Inside Out
Make sure you brush up on your IT support experience and troubleshooting skills. Familiarise yourself with common issues related to RTLS systems and be ready to discuss how you've resolved similar problems in the past.
✨Show Off Your Communication Skills
Since this role involves front-line support, practice explaining technical concepts in simple terms. Think of examples where you've successfully communicated with customers or team members to resolve issues.
✨Understand the Company Culture
Research Ubisense Limited and their approach to customer service. Be prepared to discuss how your values align with theirs and how you can contribute to maintaining quality service for their installations.
✨Prepare for On-Call Scenarios
Since you'll be part of an on-call rota, think about how you would handle high-pressure situations. Prepare examples of times when you've had to troubleshoot under pressure and how you managed to keep calm and effective.