At a Glance
- Tasks: Manage global seat allocation and analyse data for accuracy.
- Company: Join a dynamic team at Ubiquity, a leader in workforce management.
- Benefits: Competitive salary, flexible shifts, and opportunities for growth.
- Other info: Onsite work with potential graveyard shifts; excellent career advancement.
- Why this job: Make an impact by optimising workforce efficiency and enhancing reporting.
- Qualifications: 2+ years in MIS/WFM, strong data analysis and automation skills.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities:
- Manage the global seat allocation for agents.
- Consolidation of data across all programs.
- Analyses gathered data and ensures utmost accuracy.
- Works with WFM Delivery, Operations and other Support groups on tasks pertaining to centralized reporting and seat capacity.
- Assist WFM Planner on new program sizing.
Knowledge, Skill Set & Qualifications Required (External):
- Minimum 2 years of experience in MIS/WFM role with basic understanding of scheduling, forecasting and capacity planning.
- Experience in extracting data from CMS and other reporting platforms.
- Experience in automating task/reports that are manual to reduce cycle time and defects.
- Advanced user of G Suite Apps, Excel and other MS Office applications.
- Knowledge in VBA, SQL, macros, linked data, pivot chart and visualization tools.
- Experience in developing dashboards with useful visualization.
- Must have a good attendance record.
- Amenable to work onsite and graveyard shifts.
- Excellent time management and prioritisation skills.
Knowledge, Skill Set & Qualifications Required (Internal):
- Must be a regular employee of Ubiquity.
- At least 6 months in their current role.
- Average Scorecard Rating (3 months) should be at least 3.0 or Meets Expectations.
- No active Disciplinary Action (DA).
Senior Workforce Analyst employer: Ubiquity Global Services, Inc.
Ubiquity is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for a Senior Workforce Analyst to thrive. With a strong emphasis on employee growth, we offer comprehensive training and development opportunities, alongside competitive benefits that support work-life balance. Located in a vibrant area, our team enjoys a dynamic environment that encourages creativity and teamwork, ensuring that every employee feels valued and empowered to make a meaningful impact.
Contact Details:
Ubiquity Global Services, Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Workforce Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at Ubiquity or in similar roles on LinkedIn. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your data analysis skills. Be ready to discuss how you've automated reports or improved processes in your previous roles. We want to see that you can bring value right from the start!
✨Tip Number 3
Showcase your tech skills! If you've got experience with G Suite, Excel, or any reporting tools, make sure to highlight specific projects where you used these skills effectively. We love seeing practical examples!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in joining the team at Ubiquity.
We think you need these skills to ace Senior Workforce Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in MIS/WFM roles, especially focusing on scheduling, forecasting, and capacity planning. We want to see how your skills align with the responsibilities of managing global seat allocation and data consolidation.
Showcase Your Data Skills:Since this role involves a lot of data analysis, be sure to mention your experience with G Suite Apps, Excel, and any reporting platforms you've used. If you've automated tasks or developed dashboards, let us know – we love seeing that initiative!
Highlight Team Collaboration:This position requires working closely with various teams like WFM Delivery and Operations. Share examples of how you've successfully collaborated with others in your previous roles. We value teamwork and communication skills highly!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light possible. Don’t miss out on this opportunity!
How to prepare for a job interview at Ubiquity Global Services, Inc.
✨Know Your Data Inside Out
As a Senior Workforce Analyst, you'll be dealing with a lot of data. Make sure you brush up on your experience with extracting data from CMS and other reporting platforms. Be ready to discuss specific examples of how you've consolidated data and ensured accuracy in your previous roles.
✨Show Off Your Automation Skills
Since the role involves automating tasks and reports, come prepared with examples of how you've reduced cycle time and defects in the past. If you've used VBA, SQL, or created macros, be ready to explain how these tools helped streamline processes.
✨Demonstrate Your Visualisation Expertise
The job requires developing dashboards with useful visualisation. Bring along examples of dashboards you've created and be prepared to discuss the tools you used, like Excel or other visualisation tools. Highlight how these dashboards improved decision-making or reporting.
✨Time Management is Key
With excellent time management and prioritisation skills being essential for this role, think of scenarios where you've successfully managed multiple tasks or projects. Be ready to share how you prioritised your workload and met deadlines, especially in high-pressure situations.
