Senior Operations Manager in England

We\’re Hiring
Ubiquity is looking for a Senior Operations Manager.
Our SOM is responsible for the day to day operations of our financial programs.
Will oversee 4 to 5 operations managers and a program with more than 400+ headcount both agents and supervisors with responsibility for program P&L.
Will closely be working day to day with clients as well as cross-functional partnership with support groups such as workforce management, MIS, Quality, Training and Analytics.
Responsible for meeting program-level KPIs, client satisfaction and financial targets.
Responsibilities
Responsible for the Operations lead of a team and for the delivery of the overall operational metrics & sales targets.
To proactively maintain regular engagement with key client contacts in line with client expectations.
Ensure delivery of Client KPIs/Sales targets including day to day service levels, customer experience, quality measures and compliance measures.
Responsible for the development of the operational talent pool by optimizing the skills of the existing team, in partnership with our internal recruitment teams to attract the very best external talent, in line with the agreed framework, succession planning will be in place to ensure key roles are filled and individual talent is recognized.
Responsibility and accountability for the operational performance of the client areas and for exceeding targets of all required metrics.
The continuous identification implementation of operational best practice through interaction with the wider team.
Motivate and effectively performance manage Operations Managers within the