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For Companies At a Glance
- Tasks: Join us to support the migration to Windows 11 on our trading floor, resolving IT issues swiftly.
- Company: Be part of a dynamic financial institution focused on innovation and technology.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and skill development.
- Why this job: This role offers hands-on experience in a fast-paced setting, perfect for tech-savvy problem solvers.
- Qualifications: 2+ years in IT support, strong knowledge of Windows 10/11, and excellent troubleshooting skills required.
- Other info: Ideal for those who thrive under pressure and love tackling complex challenges.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Job Description:-
Role-based responsibilities:
- Troubleshoot and resolve hardware, software, network issues and trade-floor specific applications on the trade floor.
- Floor-walking the Trade-floor
- Assist Traders on the trade-floor during migration/upgrade
Key responsibilities:
- Provide technical support and maintenance for the trade floor, ensuring minimal downtime and optimal performance.
- Manage and execute endpoint migration projects, including planning, testing, and deployment.
- Collaborate with traders, IT teams, and other stakeholders to understand and address technical needs and issues.
- Maintain and update documentation related to trade floor systems and endpoint migrations.
- Ensure compliance with industry regulations and company policies.
- Assist end-users with device enrolment, application deployment, and configuration in Microsoft Intune.
- Troubleshoot and resolve basic Intune-related problems, including connectivity issues and device compliance.
- Support Trading floor IT solutions and experience of working with devices and apps like Bloomberg, Reuters, etc.
- Perform desktop and laptop updates, upgrades, imaging, and support for trading applications, smartphones, and printers.
- Manage end to end projects such as Win OS upgrade, Windows update rollout and software updates via SCCM/Software Center/Intune
- Proven experience as a Trade Floor Engineer or in a similar role.
- Strong knowledge of trade floor operations and technologies.
- Provide first-level support for Microsoft Intune and Windows Autopilot-related issues.
- Collaborate with other IT support teams to escalate and resolve more complex issues.
- Proficient in Windows operating systems.
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration skills.
- Ability to work collaboratively in a fast-paced, high-pressure environment.
- Mandatory project management experience.
- Strong understanding of Break-Fix, Service Requests, IMAC, Incident, Problem, Configuration management and processes within ITIL.
- Strong understanding and skills in SLA, KPI Management
- Preparation of IT Knowledge documents & SOPs on EUC and FSO processes and technical support.
- Highlight Risks, Issues and action logs with management and seek sign offs.
- Work closely with Support teams and our Third Party Partners and manage service provided and relationships.
- Should have knowledge on MS Office and Microsoft project
- Taking ownership of issues through to resolution on all appropriate incidents & requests.
- This position requires the ability to work in a project-based environment, requiring flexibility and teamwork.
- Location of work will be the client offices in the respective geography/location.
Trade Floor Support employer: Ubique Systems
Contact Detail:
Ubique Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Floor Support
✨Tip Number 1
Familiarize yourself with the specific tools and technologies mentioned in the job description, such as Windows 11, Bloomberg, and Refinitiv. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Network with professionals in the financial sector, especially those who work on trading floors. Engaging with them on platforms like LinkedIn can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare for potential technical assessments by practicing troubleshooting scenarios related to Windows 10/11 and market data applications. Being able to demonstrate your problem-solving skills in real-time can impress interviewers.
✨Tip Number 4
Showcase your adaptability and communication skills during interviews. Be ready to discuss examples of how you've successfully managed multiple tasks or resolved issues under pressure in previous roles.
We think you need these skills to ace Trade Floor Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, especially related to Windows 10 and 11. Emphasize any previous roles where you provided support in a fast-paced environment like a trading floor.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and detail your experience with troubleshooting market data applications like Bloomberg and Refinitiv. Mention your problem-solving skills and ability to work under pressure.
Showcase Technical Skills: Clearly list your technical skills related to Windows operating systems, endpoint management tools, and IT infrastructure components. Highlight your proficiency with tools like Microsoft SCCM and your understanding of Active Directory.
Prepare for Potential Questions: Anticipate questions related to your troubleshooting experience and how you handle high-pressure situations. Be ready to discuss specific examples that demonstrate your problem-solving abilities and communication skills.
How to prepare for a job interview at Ubique Systems
✨Show Your Technical Expertise
Be prepared to discuss your experience with Windows 10 and 11, as well as your troubleshooting skills for applications like Bloomberg and Refinitiv. Highlight specific examples where you successfully resolved technical issues under pressure.
✨Demonstrate Problem-Solving Skills
Prepare to share instances where you've tackled complex problems, especially in a trading environment. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your analytical thinking.
✨Communicate Clearly and Effectively
Since you'll be the first point of contact for IT issues, practice articulating your thoughts clearly. Focus on how you can explain technical concepts to non-technical users, ensuring they feel supported and understood.
✨Emphasize Collaboration
Highlight your ability to work closely with IT teams and other departments. Share examples of successful collaborations that led to efficient problem resolution or project completion, showcasing your teamwork skills.
