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- Tasks: Lead a large-scale ServiceNow transformation program for a telecom client.
- Company: Dynamic telecom company focused on digital transformation.
- Benefits: Competitive salary, flexible work arrangements, and opportunities for professional growth.
- Why this job: Make a significant impact in the telecom industry with innovative technology.
- Qualifications: 18+ years in IT, 10+ years in program management, and strong Agile experience.
- Other info: Collaborative environment with a focus on strategic leadership and stakeholder engagement.
The predicted salary is between 72000 - 108000 £ per year.
Location: London – Weekly 2 to 3 Day Work from Office
Experience: 18+ years of overall IT experience with 10+ years in program / delivery leadership roles managing large enterprise transformation programs.
Job Summary: We are looking for an experienced Portfolio/ programme manager - with ServiceNow and or Remedy service assurance to lead and manage a large-scale ServiceNow transformation program for a Telecom client. The role involves overseeing multiple workstreams, managing multi-vendor delivery teams, and ensuring successful program execution using Scaled Agile methodologies (SAFe / Agile at scale). The Program Manager will be responsible for strategic planning, governance, delivery management, stakeholder engagement, financial management, and risk mitigation while ensuring alignment with business objectives and technology roadmaps.
Key Responsibilities
- Program Leadership: Lead end-to-end delivery of a large ServiceNow transformation program for telecom operations. Manage multiple workstreams including ITSM, ITOM, CMDB, TSOM, TSM, CSM, and integrations. Drive program execution aligned with business transformation goals. Establish and maintain program governance frameworks.
- Scaled Agile Delivery Management: Lead program execution using Scaled Agile frameworks (SAFe / Large Scale Agile). Coordinate across multiple Agile Release Trains (ARTs) and Scrum teams. Facilitate Program Increment (PI) Planning, Sprint Reviews, Release Planning, and Retrospectives. Ensure cross-team dependencies are managed effectively.
- Multi-Vendor Management: Manage delivery across multiple vendors, system integrators, and internal teams. Ensure alignment across vendors on delivery timelines, quality standards, and architecture guidelines. Resolve vendor conflicts and manage collaboration frameworks.
- Stakeholder Management: Act as the primary interface between business leadership, IT leadership, and vendor teams. Provide regular program updates to executive stakeholders. Manage stakeholder expectations and drive alignment on priorities.
- Financial & Commercial Management: Manage program budgets, cost tracking, and financial forecasting. Ensure program delivery within approved budgets and contractual agreements. Track vendor deliverables, milestones, and payment milestones.
- Risk & Dependency Management: Identify and mitigate program-level risks and issues. Manage cross-workstream dependencies. Establish proactive risk management frameworks.
- Governance & Reporting: Establish strong program governance models including Steering Committee meetings, Program management office (PMO) reporting, and Delivery dashboards. Track KPIs such as delivery milestones, velocity and throughput, program risks, and budget utilization.
- ServiceNow Program Oversight: Provide leadership for ServiceNow platform initiatives including IT Service Management (ITSM), IT Operations Management (ITOM), Configuration Management Database (CMDB), Telecom Service Operations Management (TSOM), Telecom Service Management (TSM), and Customer Service Management (CSM). Ensure alignment with enterprise architecture and telecom operational processes.
Required Qualifications
- 18+ years of experience in IT / Digital Transformation programs
- 10+ years managing large enterprise programs
- Experience managing large telecom or enterprise platform programs
- Proven experience managing multi-vendor global delivery teams
Program & Delivery Skills
- Strong experience in large-scale program management
- Scaled Agile frameworks (SAFe preferred)
- Managing Agile Release Trains
- Enterprise transformation programs
- Global delivery models
ServiceNow Knowledge
- Strong understanding of ServiceNow platform capabilities, especially ITSM, ITOM, CMDB, TSOM, TSM, and integration architecture (Hands-on experience not mandatory but strong platform understanding required.)
Preferred Certifications
- SAFe Program Consultant (SPC) or SAFe Agilist
- PMP (Project Management Professional)
- PRINCE2
- ServiceNow certifications
- ITIL Certification
Leadership Competencies
- Strategic thinking and program governance
- Executive stakeholder communication
- Conflict resolution and negotiation
- Vendor management expertise
- Risk management and decision-making
- Ability to lead large distributed teams
Key Success Metrics
- Successful delivery of ServiceNow transformation roadmap
- Program delivered on time, within scope, and within budget
- High stakeholder satisfaction
- Effective multi-vendor collaboration
- Improved telecom operational efficiency
Portfolio/ Program Manager – ServiceNow (Telco Transformation Program) in Slough employer: Ubique Systems
Contact Detail:
Ubique Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Portfolio/ Program Manager – ServiceNow (Telco Transformation Program) in Slough
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even just grab a coffee with someone who’s already in the role you want. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience with ServiceNow and Agile methodologies. Share specific examples of how you've led successful transformation programs – this will set you apart from the crowd.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After interviews or networking events, drop a quick thank-you email. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great way to reiterate your interest in the position.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly can sometimes give you a better shot at getting noticed by hiring managers. So, don’t hesitate – check us out!
We think you need these skills to ace Portfolio/ Program Manager – ServiceNow (Telco Transformation Program) in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Portfolio/Program Manager role. Highlight your experience with ServiceNow and large-scale transformations, and don’t forget to mention your expertise in managing multi-vendor teams. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of your past successes in program management and how they relate to the responsibilities outlined in the job description. Let’s see your passion for telecom transformation!
Showcase Your Agile Experience: Since we’re all about Scaled Agile methodologies, make sure to highlight your experience with SAFe or similar frameworks. Talk about how you’ve led Agile Release Trains and managed cross-team dependencies. We love seeing candidates who can drive program execution effectively!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Ubique Systems
✨Know Your ServiceNow Inside Out
Make sure you brush up on your knowledge of the ServiceNow platform, especially its ITSM, ITOM, and CMDB capabilities. Be ready to discuss how these can be leveraged in a telecom transformation context, as this will show your depth of understanding and relevance to the role.
✨Master Scaled Agile Methodologies
Since the role requires experience with Scaled Agile frameworks, ensure you can articulate your experience with SAFe or similar methodologies. Prepare examples of how you've successfully led Agile Release Trains and managed cross-team dependencies in previous projects.
✨Showcase Your Leadership Skills
Be prepared to discuss your approach to program governance and stakeholder management. Highlight specific instances where you've effectively communicated with executive stakeholders and resolved conflicts, as this is crucial for the role.
✨Financial Acumen is Key
Understand the financial aspects of program management, including budget tracking and forecasting. Be ready to share examples of how you've managed program budgets and ensured delivery within financial constraints, as this will demonstrate your commercial awareness.