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- Tasks: Lead and develop a dynamic team of NOC engineers while managing network incidents.
- Company: Join a leading ISP with a focus on innovation and teamwork.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact in network management and lead a talented team.
- Qualifications: Experience in NOC environments and strong leadership skills required.
- Other info: Exciting role with potential for career advancement in a fast-paced industry.
The predicted salary is between 48000 - 72000 £ per year.
Mandate Skills: Broadband with FTTH, FTTX, Fixed wireless access, Routing, Switching, CCNP & Above certifications.
Responsibilities:
Team Leadership & Management
• Lead, coach and develop a team of 3 in-country and 4 offshore NOC engineers
• Set clear objectives, performance metrics and ensure regular feedback and reviews.
• Ensure seamless collaboration between in-country and offshore teams, maintaining consistent process and standards.
Incident & Problem Management
• Oversee 24/7 incident detection, response and resolution across FTTP and FWA services.
• Act as an escalation point for high-priority incidents, ensuring timely and effective communication with stakeholders.
• Drive root cause analysis and implement corrective and preventive actions.
Operational Excellence
• Maintain NOC procedures, playbooks and SLAs and ensure adherence to them.
• Identify opportunities to automate, streamline and improve monitoring and fault management processes.
• Monitor team workload and ensure efficient resource allocation.
Stakeholder Communication
• Provide clear and concise updates to internal stakeholders during incidents and planned works.
• Collaborate with engineering, field, and project teams to support network change and maintenance activities.
• Produce regular reporting on incident trends, team performance, and network health.
Key Skills/ Experience:
• Proven experience in a NOC, Service Operations, or similar network management environment.
• Strong technical knowledge of IP networking, FTTP, and fixed wireless access networks.
• Demonstrated leadership and people management skills, ideally with experience leading distributed or offshore teams.
• Excellent problem-solving, communication and stakeholder management abilities.
• Strong organisational skills and attention to detail.
• Experience with monitoring platforms, ticketing systems and incident management tools.
Certificates/Qualifications:
- Essential – experience working within an ISP or carrier environment NOC
- Desirable: CCNA or equivalent vendor certification.
NOC Team Lead - Broadband with FTTH, FTTX, Fixed wireless access, Routing, Switching, CCNP employer: Ubique Systems
Contact Detail:
Ubique Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NOC Team Lead - Broadband with FTTH, FTTX, Fixed wireless access, Routing, Switching, CCNP
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Prepare for interviews like it’s game day! Research the company, understand their NOC operations, and be ready to discuss how your experience with FTTH, FTTX, and incident management can add value. Practice common interview questions and have your own ready to show your interest.
✨Tip Number 3
Showcase your leadership skills! When you’re chatting with potential employers, highlight your experience in leading teams, especially in a distributed environment. Share specific examples of how you’ve managed incidents or improved processes to demonstrate your capability.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are proactive. Plus, it gives you a chance to showcase your understanding of our values and how you fit into our team culture right from the start.
We think you need these skills to ace NOC Team Lead - Broadband with FTTH, FTTX, Fixed wireless access, Routing, Switching, CCNP
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your experience with FTTH, FTTX, and fixed wireless access in your application. We want to see how your skills align with the job description, so don’t hold back!
Be a Team Player: Since this role involves leading a team, share examples of your leadership experience. Talk about how you've coached or developed others, especially in a distributed or offshore setting. We love a good team spirit!
Keep It Clear and Concise: When writing your application, aim for clarity. Use straightforward language and structure your thoughts logically. We appreciate a well-organised application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Ubique Systems
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of FTTH, FTTX, and fixed wireless access. Be ready to discuss specific technologies and how they relate to the role. This will show that you’re not just familiar with the terms but can also apply them in real-world scenarios.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about situations where you set clear objectives, provided feedback, or resolved conflicts. This will demonstrate your capability to manage both in-country and offshore teams effectively.
✨Be Ready for Incident Management Scenarios
Expect questions around incident detection and resolution. Prepare to discuss your approach to high-priority incidents and how you communicate with stakeholders during these times. Having a structured response will highlight your problem-solving skills.
✨Highlight Your Organisational Skills
Talk about how you maintain NOC procedures and SLAs. Share any experiences where you identified opportunities for improvement or automation. This will show that you’re proactive and detail-oriented, which is crucial for operational excellence.
