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For Companies At a Glance
- Tasks: Lead a large-scale ServiceNow transformation program for a telecom client, managing multiple workstreams.
- Company: Join a leading telecom company driving digital transformation.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a significant impact in the telecom industry with innovative technology solutions.
- Qualifications: 18+ years in IT, 10+ years in program management, and strong ServiceNow knowledge.
- Other info: Dynamic role with excellent career advancement opportunities and a collaborative team environment.
The predicted salary is between 72000 - 108000 £ per year.
Location: London – Weekly 2 to 3 Day Work from Office
Experience: 18+ years of overall IT experience with 10+ years in program/delivery leadership roles managing large enterprise transformation programs.
Job Summary: We are looking for an experienced Portfolio/program manager - with ServiceNow and/or Remedy service assurance to lead and manage a large-scale ServiceNow transformation program for a Telecom client. The role involves overseeing multiple workstreams, managing multi-vendor delivery teams, and ensuring successful program execution using Scaled Agile methodologies (SAFe/Agile at scale). The Program Manager will be responsible for strategic planning, governance, delivery management, stakeholder engagement, financial management, and risk mitigation while ensuring alignment with business objectives and technology roadmaps.
Key Responsibilities
- Program Leadership: Lead end-to-end delivery of a large ServiceNow transformation program for telecom operations. Manage multiple workstreams including ITSM, ITOM, CMDB, TSOM, TSM, CSM, and integrations. Drive program execution aligned with business transformation goals. Establish and maintain program governance frameworks.
- Scaled Agile Delivery Management: Lead program execution using Scaled Agile frameworks (SAFe/Large Scale Agile). Coordinate across multiple Agile Release Trains (ARTs) and Scrum teams. Facilitate Program Increment (PI) Planning, Sprint Reviews, Release Planning, and Retrospectives. Ensure cross-team dependencies are managed effectively.
- Multi-Vendor Management: Manage delivery across multiple vendors, system integrators, and internal teams. Ensure alignment across vendors on delivery timelines, quality standards, and architecture guidelines. Resolve vendor conflicts and manage collaboration frameworks.
- Stakeholder Management: Act as the primary interface between business leadership, IT leadership, and vendor teams. Provide regular program updates to executive stakeholders. Manage stakeholder expectations and drive alignment on priorities.
- Financial & Commercial Management: Manage program budgets, cost tracking, and financial forecasting. Ensure program delivery within approved budgets and contractual agreements. Track vendor deliverables, milestones, and payment milestones.
- Risk & Dependency Management: Identify and mitigate program-level risks and issues. Manage cross-workstream dependencies. Establish proactive risk management frameworks.
- Governance & Reporting: Establish strong program governance models including Steering Committee meetings, Program management office (PMO) reporting, and Delivery dashboards. Track KPIs such as delivery milestones, velocity and throughput, program risks, and budget utilization.
- ServiceNow Program Oversight: Provide leadership for ServiceNow platform initiatives including IT Service Management (ITSM), IT Operations Management (ITOM), Configuration Management Database (CMDB), Telecom Service Operations Management (TSOM), Telecom Service Management (TSM), and Customer Service Management (CSM). Ensure alignment with enterprise architecture and telecom operational processes.
Required Qualifications
- Experience: 18+ years of experience in IT/Digital Transformation programs; 10+ years managing large enterprise programs; Experience managing large telecom or enterprise platform programs; Proven experience managing multi-vendor global delivery teams.
- Program & Delivery Skills: Strong experience in large-scale program management, Scaled Agile frameworks (SAFe preferred), managing Agile Release Trains, enterprise transformation programs, and global delivery models.
- ServiceNow Knowledge: Strong understanding of ServiceNow platform capabilities, especially ITSM, ITOM, CMDB, TSOM, TSM, and integration architecture (hands-on experience not mandatory but strong platform understanding required).
- Preferred Certifications: SAFe Program Consultant (SPC) or SAFe Agilist, PMP (Project Management Professional), PRINCE2, ServiceNow certifications, ITIL Certification.
- Leadership Competencies: Strategic thinking and program governance, executive stakeholder communication, conflict resolution and negotiation, vendor management expertise, risk management and decision-making, ability to lead large distributed teams.
Key Success Metrics: Successful delivery of ServiceNow transformation roadmap, program delivered on time, within scope, and within budget, high stakeholder satisfaction, effective multi-vendor collaboration, improved telecom operational efficiency.
Portfolio/ Program Manager – ServiceNow (Telco Transformation Program) in London employer: Ubique Systems
Contact Detail:
Ubique Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Portfolio/ Program Manager – ServiceNow (Telco Transformation Program) in London
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the telecom and IT transformation space. Attend industry events, webinars, or even local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Showcase your expertise! When you’re chatting with potential employers or networking contacts, don’t just talk about your experience—share specific examples of how you’ve led successful ServiceNow transformations or managed multi-vendor teams. This will help you stand out from the crowd.
✨Tip Number 3
Leverage social media! Use platforms like LinkedIn to highlight your skills in program management and Scaled Agile methodologies. Join relevant groups, participate in discussions, and share insights about the latest trends in telecom transformation. It’s a great way to get noticed!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you. Tailor your application to highlight your experience with ServiceNow and your leadership in large-scale programs. Let’s get you that dream job together!
We think you need these skills to ace Portfolio/ Program Manager – ServiceNow (Telco Transformation Program) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Portfolio/Program Manager role. Highlight your experience with ServiceNow and large-scale transformations, as well as your leadership in multi-vendor environments. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past successes in managing large enterprise programs and how you’ve used Scaled Agile methodologies to drive results.
Showcase Your Leadership Skills: In your application, don’t forget to showcase your leadership skills. Talk about how you've managed teams, resolved conflicts, and engaged stakeholders effectively. We’re looking for someone who can lead with confidence and clarity!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Ubique Systems
✨Know Your ServiceNow Inside Out
Make sure you have a solid understanding of the ServiceNow platform, especially its ITSM, ITOM, and CMDB capabilities. Brush up on how these elements fit into large-scale transformations, as you'll need to demonstrate your expertise in managing such programs.
✨Master Scaled Agile Methodologies
Since the role involves using Scaled Agile frameworks, be prepared to discuss your experience with SAFe and managing Agile Release Trains. Think of specific examples where you've successfully led program execution using these methodologies, as this will show your capability to drive transformation goals.
✨Showcase Your Multi-Vendor Management Skills
Highlight your experience in managing multiple vendors and system integrators. Be ready to share how you've resolved conflicts and ensured alignment across teams, as this is crucial for the role. Specific anecdotes about successful collaborations will make your case stronger.
✨Prepare for Stakeholder Engagement Questions
Expect questions about how you manage stakeholder expectations and provide updates to executive leadership. Have examples ready that illustrate your communication skills and ability to align priorities across different teams, as this will be key to your success in the role.