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- Tasks: Design and govern end-to-end solutions in ServiceNow TSM, overseeing development teams.
- Company: Leading telecommunications firm focused on innovative service management solutions.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with mentorship opportunities and career advancement.
- Why this job: Shape the future of telecom operations and make a real impact in the industry.
- Qualifications: 10+ years in software architecture with expertise in ServiceNow TSM and telecom domains.
The predicted salary is between 80000 - 100000 £ per year.
A ServiceNow Telecommunications Service Management (TSM) Architect designs and governs end-to-end solutions within the ServiceNow TSM module, aligning with ITOM, ITIL, and CMDB/CSDM standards. They translate business requirements into technical blueprints, overseeing development teams to implement scalable, automated telecom operations, including network inventory, service assurance, and OSS/BSS integrations.
Key Responsibilities
- Architecture & Design: Define the technical roadmap, architecture, and design for TSM modules (service lifecycle management, order management, network inventory).
- Implementation & Integration: Architect complex integrations with BSS/OSS systems, using REST, SOAP, and IntegrationHub.
- Domain Expertise: Lead implementation of Telecom Network Inventory, Product Catalog, and Service Order Management.
- Governance & Mentorship: Guide developers, perform code reviews, and establish best practices for coding, customization, and platform upgrades.
- Strategic Advisory: Partner with stakeholders to align platform improvements with business goals, enhancing customer service and reducing operational risks.
Required Skills and Experience
- Platform Expertise: Extensive experience with ServiceNow TSM, ITSM, and ITOM.
- Industry Knowledge: Deep understanding of Telecom domains (NOC operations, network lifecycle, service assurance).
- Technical Skills: Proficiency in JavaScript, ServiceNow APIs, Flow Designer, and CMDB/CSDM frameworks.
- Experience: 10+ years of experience in software platforms, with a significant focus on architecture.
ServiceNow Telecommunications Service Management (TSM) Architect in City of London employer: Ubique Systems
Contact Detail:
Ubique Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Telecommunications Service Management (TSM) Architect in City of London
✨Tip Number 1
Network, network, network! Get out there and connect with professionals in the telecom and ServiceNow space. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your expertise! Create a portfolio that highlights your past projects, especially those related to TSM, ITOM, and integrations. This will not only demonstrate your skills but also give potential employers a clear picture of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to ServiceNow and telecom operations. Practice explaining complex concepts in simple terms, as you’ll need to communicate effectively with both technical and non-technical stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, applying directly can sometimes give you an edge over other candidates. So, get your application in and let’s see what you’ve got!
We think you need these skills to ace ServiceNow Telecommunications Service Management (TSM) Architect in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ServiceNow TSM Architect role. Highlight your experience with telecom operations, ITOM, and any relevant projects that showcase your skills in architecture and design.
Showcase Your Technical Skills: Don’t forget to emphasise your technical prowess! Mention your proficiency in JavaScript, ServiceNow APIs, and any integrations you've worked on. We want to see how you can bring those skills to our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your experience aligns with our needs. Be sure to mention your understanding of telecom domains and governance.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Ubique Systems
✨Know Your ServiceNow Inside Out
Make sure you’re well-versed in the ServiceNow TSM module and its integration with ITOM and ITIL. Brush up on your knowledge of network inventory, service assurance, and OSS/BSS integrations. Being able to discuss these topics confidently will show that you’re not just familiar with the platform but also understand how it fits into the bigger picture.
✨Prepare Your Technical Blueprints
Since the role involves translating business requirements into technical blueprints, come prepared with examples of past projects where you’ve done this. Be ready to explain your thought process and how you approached architecture and design challenges. This will demonstrate your strategic thinking and problem-solving skills.
✨Showcase Your Leadership Skills
As a TSM Architect, you’ll be guiding developers and establishing best practices. Think of instances where you’ve mentored others or led a team through a complex project. Highlight your ability to perform code reviews and how you ensure quality in development. This will illustrate your capability to lead and govern effectively.
✨Align with Business Goals
Be prepared to discuss how you’ve partnered with stakeholders in the past to align technical improvements with business objectives. Share specific examples of how your architectural decisions have enhanced customer service or reduced operational risks. This will show that you understand the importance of aligning technology with business strategy.